NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Router ring shows purple on occasions
To all in the Orbi community:
My Orbi router shows purple on its ring from time to time; it stays that way for a while, but not for all that long. No apparent loss of functionality when this o...
BillYoung wrote:
To all in the Orbi community:
My Orbi router shows purple on its ring from time to time; it stays that way for a while, but not for all that long. No apparent loss of functionality when this occurs. I'd like to know what this means. Thanks to anyone for their responses.
FW: 2.1.4.16
Router is in router mode.
Any other information about the router needed, please ask.
Purple ring indicates the Orbi router lost contact with the Internet, even momentarily. Either your ISP-modem connection went down, or your Orbi router to modem connection went down.
Regarding your ISP modem/router combo unit as this maybe one cause of the PINK led on the Orbi router:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
FURRYe38:
I don't know if this helps you with a solution or not. The modem/router combo unit is strictly set up as a modem. I disabled all router capabilities on this unit when I first received it.
So I don;t know if this affects your response or not. Please let me know.
DarrenM:
Do you have any answers for me? What does the purple ring mean? And how to I fix it, if necessary?
Ok, had to see what mode the modem was in.
To check what the LED colors mean:
https://kb.netgear.com/000045868/What-do-the-LEDs-on-my-Orbi-Pro-devices-mean