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Forum Discussion
Solved
Satellite disconnecting
Hello Orbi experts I have an almost new Orbi RBR50 and satellite set up at home. Problem: My Orbi satellite drops connection to the Orbi router intermittently. This has only recently started (th...
VAJim, I don't think it is the firmware in this case. I installed v2.3.5.30, replacing the newer version that you site as problematic and the issue of the satellite disconnecting, reconnecting or just being static in a sort of limbo happened with v2.3.5.30 which I understand from others is more stable.
Oh dear, there was so much promise. No go on the firmware version change.
Observation: The satellite now goes through a cycle of light shows starting in off mode, then flashing white, then solid magenta. This ends up disconnecting the satellite from the router.
Things tried: I have pushed the reset button with a paperclip (held it for about ten seconds) on the satellite. Hit the sync button and watched the lights change from flashing white to solid blue to solid magenta. Magenta apparently means "move the satellite closer to the router", which I've done (it's now in the same room) and run the same process. The satellite is now stuck on solid blue (which apparently means that its signal is good and it's pairing, but it does not show as connected in my Attached Devices page. I've tried adding the satellite as a new one - same result.
It could be that the satellite has just developed a fault?
Oh and Did you make sure to downgrade the actual router too? Not just the satellite?
Yes, satellite first and router second as you suggested.
Interestingly, your observation that the blue led light should stay on for several minutes has turned out to be accurate with this set up. I left the satellite (located about 2m from the router) with its blue light on and after about five-six minutes that went out and the satellite was showing up on my iOS Orbi app and Orbilogin.net site as being connected. However, having left it now for about an hour, I have checked the staus of the satellite via the app which is showing the satellite as "no Connected Device Found" in the Network Map and a magenta blob next to the satellite icon. The actual satellite however has no lights showing.
Should I resort to a large and heavy hammer?
- Hammer might be needed at this point. If you are within a year net gear should replace it
Setting the RBS near the RBR is fine for short time setup and getting the RBS connected to the RBR. However after thats completed, the RBS needs to be power off then moved back to it's remote location. I see you had it at about 32 feet. Might try say 25-30 feet and see.
I set the following with mine.
Manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Disable Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
chickenlegs99 wrote:Yes, satellite first and router second as you suggested.
Interestingly, your observation that the blue led light should stay on for several minutes has turned out to be accurate with this set up. I left the satellite (located about 2m from the router) with its blue light on and after about five-six minutes that went out and the satellite was showing up on my iOS Orbi app and Orbilogin.net site as being connected. However, having left it now for about an hour, I have checked the staus of the satellite via the app which is showing the satellite as "no Connected Device Found" in the Network Map and a magenta blob next to the satellite icon. The actual satellite however has no lights showing.
Should I resort to a large and heavy hammer?
wow....all of this to fix bad firmware...?? Carry on
