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jithin's avatar
jithin
Tutor
Oct 03, 2018

Satellite looses connection and has to restart router to fix

 What I have observed is that the router still has internet and if I move to a room where router is the closest one, I get internet, but the room with Satelite does not have Internet. Restarting rout...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 03, 2018

What is the Mfr and model# of the ISP modem the NG router is connected too?
Set up an IP addresss reservation for the satellites ON the router.


What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).

  • jithin's avatar
    jithin
    Tutor
    Oct 04, 2018

    Modem -  Arris Surfboard S86190

    My home is about 1600 sqft

     

    2.4 Ghz Channel is in Auto

    5Ghz Channel uses 48

    In addition to my Wifi Network I see 10 other Wifi networks.

     

    > Set up an IP addresss reservation for the satellites ON the router.

    Done. WIll monitor how this goes.

     

    > Fast Roaming

    Already disabled

     

    > Daisy Chaining

     

    Disabled Will see how it goes.

     

    > MIMO

     

    Already Disabled

     

    > IPV6

     

    Already Disabled

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 04, 2018

      What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

       

      Try setting manual channel 1, 6 or 11 on 2.4Ghz

       

      Also be aware of your SB6190 modem:

      http://www.badmodems.com/

      • jithin's avatar
        jithin
        Tutor
        Oct 04, 2018

        If it was the modem then internet would have stopped working. I still have internet when I move close to room with the main router.

         

        Distance is about 40ft from Router to Satellite. Where does it same Oribi cannot handle more than 30 ft distance? If that's the case I would just get rid of Orbi and move to Google WiFi. This is still within my return Window.

         

      • jithin's avatar
        jithin
        Tutor
        Oct 08, 2018

        I've updagraded to new firmware. Will monitor my setup for couple of weeks to see if this is stable.