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Forum Discussion
mbski
Oct 28, 2016Guide
Satellite looses connection to base
Roughly every few days I notice my satellite with solid magenta color. This has been happening since new. (pre-ordered) I have moved it around to different locations 6 times, with same results. I hav...
- Jan 05, 2017
Hello everyone
We have release a new firmware version 1.4.0.34 you may want to try and upgrade and see if this resolves the issue.
DarrenM
mbski
Oct 31, 2016Guide
Yes 1.3.0.12, and if you read my post, it states I have moved the satellite to numerous different locations which require it to be re-synced.
DarrenM
Nov 01, 2016Sr. NETGEAR Moderator
Hello mbski
If you have tried pressing the sync button on both devices and tried moving the unit closer and still getting the same issues I would suggest contacting support so they can troubleshoot and figure out if its a hardware issues or not.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM