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Satellite only connects with 5Ghz
I have an NETGEAR Orbi Tri-Band Whole Home Mesh WiFi System, with Wall Plugs (RBK33) for more than and year. I no problem with the range but what I have found is, the both satellites always connect w...
You have discovered one of the most common issues with mesh router systems. There is an 802.11 standard protocol where the device and the WiFi access point inform each other of their capabilities and the device then decides where to connect. It seems that devices which are not designed to "roam" (like garage door openers) tend to "stick" to the access point they first connect to, even if there is another access point which would give better service.
What most people suggest is to (a) reduce the transmit power on the relevant frequency band (in this case 2.4G), (b) go to the configuration of the device (the opener), (c) have it disconnect from the Orbi WiFi, (d) search for and connect again. With the access point in the garage giving better service, the opener should connect to it (and then resist moving, just like before).
Can you give this a try and report how it goes?
What Firmware is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s)
bhidevivek wrote:I have an NETGEAR Orbi Tri-Band Whole Home Mesh WiFi System, with Wall Plugs (RBK33) for more than and year. I no problem with the range but what I have found is, the both satellites always connect with 5 GHz. There is no issue with that but I have quite a few smart devices at my home which only works with 2.4 Ghz. That puts pressure on main router. e.g. I have one of the satellites in garage where I have my smart garage door opener. It keeps going offline even after being few feet away from satellite. When checked the n/w map, I found that it always tries to connect to main router frequently and eventually drops off. I was expecting that the connection to router or satellite mainly depends on its distance from the device and supported frequency. Does this indicate that there is a problem with my satellites? I don't know where to look for.
FURRYe38 : My satelllites are correctly situated and have correct/expected disntance between them
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. - Did that.. channel 11 is now set to 2.4 GHz where its 50 for 5 Ghz
Any Wifi Neighbors near by? If so, how many? - Quite a few.. almost 6
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings - Done
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s) - Done
As mentioned in my previous comments, the garage door opener is working fine after the company issued firware upgrade. I will keep an eye on the connectivity before confirming if the problem is now fixed
Thank you!!
If you have quite a a few neighbors near by, and if they are close, try turning down the power on the RBR from 100% to 75% or 50% next time you have or notice problems.
Be sure to let us know actual distances for approximate distances. Correct or expected distance can be relative and not informative enough to let us know distances. Distances between RBR and RBS a key factory in ensuring the Orbi system is working well.
Good Luck.