NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Satellite only connects with 5Ghz
I have an NETGEAR Orbi Tri-Band Whole Home Mesh WiFi System, with Wall Plugs (RBK33) for more than and year. I no problem with the range but what I have found is, the both satellites always connect w...
You have discovered one of the most common issues with mesh router systems. There is an 802.11 standard protocol where the device and the WiFi access point inform each other of their capabilities and the device then decides where to connect. It seems that devices which are not designed to "roam" (like garage door openers) tend to "stick" to the access point they first connect to, even if there is another access point which would give better service.
What most people suggest is to (a) reduce the transmit power on the relevant frequency band (in this case 2.4G), (b) go to the configuration of the device (the opener), (c) have it disconnect from the Orbi WiFi, (d) search for and connect again. With the access point in the garage giving better service, the opener should connect to it (and then resist moving, just like before).
Can you give this a try and report how it goes?
Reducing transmit power will reduce maximum range. I would not do it without a good reason.
CrimpOn and FURRYe38 : thank you for all your help and troubleshooting steps.. After the reduce the transmit power for 2.4Ghz to 50% and reconneted the garage door opener.. everything is working fine and there are no more offline products
FURRYe38 Regarding the position of the satellites, they are around 30 feet and 45 feet away from main router. With the satellite themselves about 20 feet apart with multiple solid wall in between (They form a triangle)
Thanks for letting us know.
Enjoy. :smileywink:
