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Orbi WiFi 7 RBE973

Security Question Reset


Security Question Reset



I'm trying to login to my Orbi's router settings but my credentials aren't work. It's also not accepting the answers to my seucrity questions.


Please help!





Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 4

Re: Security Question Reset

Alas, there is only one way to get into an Orbi if it does not accept the administrative password and the recovery process does not work: a "factory reset".  https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings 

I love my Orbi.
Message 2 of 4

Re: Security Question Reset

There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.



Just another user with a set of boilerplate macros.

My network DM200 -> MK93; R7800 -> GS316 -> PL1000 -> R7000P
Message 3 of 4

Re: Security Question Reset

I found that the Password Recovery definition screen can be misleading.  Each question is actually a "pull down" menu where the user has to actually "pull down" and select a question, even if it is the top question.  Once done correctly, the process works as it should.  (I have used it.)

I love my Orbi.
Message 4 of 4
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