Setting up Orbi Voice with Amazon Alexa

[Orbi_Newbie_14]

Hello, I am struggling to setup my Orbi Voice (RBS40V) with Alexa. I've accidentally logged in using the wrong Amazon account on the Orbi app on my Android phone.

Each time I click on "Login With Amazon", the app automatically logs me in using the incorrect Amazon account which I do not want to use.  I've already uninstalled Alexa and Orbi hoping that the login account would be deleted so I can re-enter the correct one but to no avail.  The original login account lingers and there seem to be no way around it.  

Is there a way to force the app to make you enter the correct Amazon credentials?  Also, I'd like to clear the incorrect login credentials. 

This is my first post and thanks in advance for your assistance!

no

[Orbi_Newbie_14 · Accepted solution]

Problem is solved. I had a workaround - I used another Android phone to setup and link the Orbi Voice (RBS40V) with Amazon Alexa.  

Thank you both for trying to help.

[Orbi_Newbie_14]

I've already uninstalled Alexa and Orbi apps hoping that the login account would be deleted so I can re-enter the correct one but to no avail. ****

[FURRYe38]

Is there a log out function on the Alexa app? Thinking once you sign in, you should be able to log out. 

[Orbi_Newbie_14]

That's what I am trying to find out -the 3rd picture does not give me any indication that I am able to log out from the screen.

The only options I have are to see who is currently logged in and proceed to link Netgear Orbi and Amazon Alexa with each other.

[FURRYe38]

Not sure if this helps:

https://www.businessinsider.com/how-to-log-out-of-amazon-app?op=1

Did you reboot the mobile device after uninstalling Orbi and Alexa apps? 

Might need some NG support on this one...

@Blanca_O 

[Orbi_Newbie_14]

Thanks! I did that as well before I uninstalled the apps  To me, it looks like the Orbi setup app is storing that information in the phone like a Registry entry on Windows which is helpful so you do not need to reenter that information but in my case it's the opposite. lol

The app developer must have forgotten to include the "logout" or "enter another credential" functions. I hope someone knows how to remove that saved information from your phone so the app will force you enter your login credentials. 

[Orbi_Newbie_14]

Yes. I did reboot my phone after uninstalling everything and then I reinstalled the Orbi app to proceed with the setup. But the incorrect Amazon credentials are still there and it did not let me enter new credentials when I tried again.

[pdeethardt]

If you open the RBS40V from the network map in the app and click on Details there's a button to log out of your Amazon account there.

[Orbi_Newbie_14]

Hi! As you can see from the first photo, I cannot logout as I am not actually logged in as the Orbi Voice is not linked to any Amazon account yet. And I am afraid that if I proceed on linking it to the wrong account, it may cause more issues trying to sort things out.

Whenever I tap on the "Amazon Account" box on the first screen/photo, I get presented with the 2nd screen/photo.

The design of the Orbi setup app is flawed as there is no way to re-enter another Amazon credentials once you entered them in so you're stuck with them just like in my case.

The solution I can think of with regards to the the app is to allow user to enter credentials and default the user id (and password), from the previous session once you click/tap on the "Login with Amazon" button instead of forcing user to use the unwanted credentials.

[Orbi_Newbie_14]

I apologize if I am not doing it right. The photos do not seem to be displaying properly.  Any tips? 

Thanks.

[Orbi_Newbie_14 · Accepted solution]

Problem is solved. I had a workaround - I used another Android phone to setup and link the Orbi Voice (RBS40V) with Amazon Alexa.  

Thank you both for trying to help.