Smart TVs won't connect to internet

[Bulhead]

Hi I have just installed an Orbi Mesh network with RBK50s. Everything is working brilliantly and really fast apart from my 2 Smart TVs - a Panasonic and a Samsung. Both connect to the router, but not to the internet. I get 404 -Page not found errors on both.

Having looked at some discussions on here I have already disabled my original modem/router from transmitting a wifi signal, but that didn't change anything.

Any suggestions welcome.

Thanks

[plemans]

What modem is it connected to?

[Bulhead]

It's a Sagemcom Plunet One Hub

[plemans]

---

@Bulhead wrote:

It's a Sagemcom Plunet One Hub

---

Thats a modem router combo device. putting you in a double nat

https://kb.netgear.com/30186/What-is-Double-NAT

you can try placing it in passthrough/modem only mode (contact isp for help with that) or try placing your orbi in Access point mode. 

[Bulhead]

Hi, so spoken to ISP and switching pass through or bridge mode is not something they support on.

I can access my advanced settings and disable the wifi (2.4 and 5ghz) which I thought be equivalent to passthrough mode. I have done this and it did not help.

I am also finding some websites are blocked (interestingly one being the link on the page you sent which links to How to fix Double NAT issues!)

would purchasing my own modem solve the problem?

[plemans]

---

@Bulhead wrote:

Hi, so spoken to ISP and switching pass through or bridge mode is not something they support on.

I can access my advanced settings and disable the wifi (2.4 and 5ghz) which I thought be equivalent to passthrough mode. I have done this and it did not help.

I am also finding some websites are blocked (interestingly one being the link on the page you sent which links to How to fix Double NAT issues!)

would purchasing my own modem solve the problem?

---

disabling wifi doesn't fix the issue. it still leaves 2 routers running in router mode on the network. 

Try putting the netgear in access point mode.

[Bulhead]

Thanks for taking the time to respond to me. I had trouble getting into the orbilogin so phoned Netgear support. As I logged in it came up with a note to say that the router was moved to another 'channel' I think. The when I logged in again the issue was resolved without me having to go into access mode.

Have to say the support was really good.

Thanks again

[FURRYe38]

If you still have the ISP modem and Orbi running in router mode, this is not recommneded. 

You can still use the RBR in router mode with the ISP modem in router mode by enabled DMZ or IP Pass thru for the RBR. This will help with some double NAT issues you may see later on if you don't configure DMZ. 

---

@Bulhead wrote:

Thanks for taking the time to respond to me. I had trouble getting into the orbilogin so phoned Netgear support. As I logged in it came up with a note to say that the router was moved to another 'channel' I think. The when I logged in again the issue was resolved without me having to go into access mode.

Have to say the support was really good.

Thanks again

---

[Bulhead]

ks for replying, although I have to admit to being a bit flumoxed by what RBR and DMZ are, so not really sure I can follow your advice (sorry, I'm not a techie). However, i have now seen in the Advanced Set-up that the Router was moved to a different IP address, which was the warning that came up as I logged in. Now I can access the Orbi log in would you still recommend switching to AP mode? 

[FURRYe38]

Any DMZ or IP pass thru needs to be done on the host router, not the RBR. 

If you change to AP mode then find the IP address the RBR gets from the host routers connected clients page.