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Introducing the Orbi 970 Series Mesh System with WiFi 7(BE) technology. For more information visit the NETGEAR Press Room.

Orbi WiFi 7 RBE973
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Solid magenta LED

LinLinJo
Follower

Solid magenta LED

First, my 90-day support doesn’t expire until the end of next month. Why can’t I contact Netgear directly??

 

Second, I am trying to determine if my Orbi router was ruined when lightning struck a power pole near my house. I have a solid magenta LED. I have confirmed the modem is working properly. I have restarted both the modem and the Orbi several times. What next?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
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FURRYe38
Guru

Re: Solid magenta LED

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

You can open a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

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