Spectrum recently upgraded my modem and I had used an older version for years. I started having intermittent problems losing TV and internet so they came out and replaced the modem. The problem persisted but became less frequent. I had not updated my router firmware for a number of years and decided to try that. During the setup, the Netgear App was suggested, so I installed that on my phone and there were instructions to disconnect and reconnect the modem during the setup. I did so and have not yet had further problems.
I suspect there was a compatibility problem between the Spectrum modem and my R7000 router with the old firmware, and the requirement to disconnect and reconnect the modem during the firmware update seems a little odd. Has anyone else had this experience?
