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Re: Support Phone Number

Drake0508
Star

Support Phone Number

I have looked on the website but cannot find the number to phone Support. I am trying to register my device and the website is telling me that the device has already been registered. Any help would be greatly appreciated!
Message 1 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello Drake0508

 

If you could send me a private message with the serial number of the product and your email I will try to get the info to support or look into why its already registered.

 

DarrenM

Message 2 of 28
TejasTerencio
Initiate

Re: Support Phone Number

The website (https://www.arlo.com/en-us/support/contact.aspx) says: 

 

Give Us a Call

Phone support is free for the first 90 days after any Arlo purchase and is also included with any Arlo subscription.

 

The phone number is NOT LISTED and NOT PROVIDED. 

 

I need the contact number now --- I bought your product and with that I get 90 days of "FREE" support.

 

Consumer fraud??? I am not the only product owner looking for the support phone number.

Message 3 of 28
Bing-Stroller
Luminary

Re: Support Phone Number

That website has got live chat available if that's any good ?
Message 4 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello TejasTerencio

 

I tested the page  and its not working it should give you a number after selecting the region I reported the issue to have it fixed. you may want to visit the Arlo community board for more help on the issues you are having.

 

https://community.netgear.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo

 

DarrenM

Message 5 of 28
ChrisA11
Aspirant

Re: Support Phone Number

This is crazy I bought this device and have one simple question and have spent the last hour navigating your website for service.  Please provide the contact or live chat support information so I can get on with my day.

 

UnHappy!

Message 6 of 28
Rustproofcorn
Luminary

Re: Support Phone Number

you try looking on the box?

Message 7 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello ChrisA11

 

http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

 

Here is the link for support.

 

DarrenM

Message 8 of 28
Darnelmatheson
Aspirant

Re: Support Phone Number

Can someone please help me to connect with WPS?  I do not have an ethernet cord.  There is no phoen number for me to call a live person to ask for assistance.  I followed the manual dircetions to connect with WPS and it is not working.

Message 9 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello Darnelmatheson


What are you try to connect using WPS?


DarrenM

Message 10 of 28
samg232
Aspirant

Re: Support Phone Number

How do i change password and how do i log into netflex

Message 11 of 28
Kaiulanis
Initiate

Re: Support Phone Number

what good is the #$%^ing link to suppoort if NONE of the options/links work? Email NO. Chat NO. Phone NO.

 

So much for complimentary support for 90 days. Why are you intentionally locking your customers out? I am SO going to trash your company on the Internet.

 

 

Message 12 of 28
lancepeele
Aspirant

Re: Support Phone Number

i also need to use the free 90 day support and cannot find the number. has any one actually found it yet, seems this is an old problem

Message 13 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

You will need to use this link

 

http://www.netgear.com/support/contact.aspx


DarrenM

Message 14 of 28
rbr1
Aspirant

Re: Support Phone Number

Link doesn't work for phone or chat support. Do I need to return for a small problem. Frustrating.

Message 15 of 28
Nazanet
Aspirant

Re: Support Phone Number

I'm looking for NETGEAR (800) phone number support line where it is ?? 

 

 

 

 

 

 

 

 

 

 

Message 16 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello Nazanet

 

Here is the contact Link

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 17 of 28
William4u4
Initiate

no phone support sucks

I hate companies that sell you stuff then say upgrade and then there is no phone support and the site does not have the corect info when you try and follow the email they send you

Message 18 of 28
AlanHester
Aspirant

Re: Support Phone Number

Cancel my subscription
Your website has no support
Cancel me today!!!
Message 19 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello AlanHester

 

What issues are you having? the community can help.

 

DarrenM

Message 20 of 28
JAED
Aspirant

Re: Support Phone Number

Trying to merge ready cloud with netgear acount, get to last step when it asks for password. It gives error message and says password incorrect. What do I do now? I have no problem loging into the netgear account, password work their.

Message 21 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello Jaed

 

I have sent you a PM

 

DarrenM

Message 22 of 28
JAED
Aspirant

Re: Support Phone Number

do not see any conten to the message. Still cannot merge accounts. support without phone contact SUCKS!!!!

 

JAED

Message 23 of 28
DarrenM
Sr. NETGEAR Moderator

Re: Support Phone Number

Hello JAED

 

I want to get you to support to resolve this issue can you give a quick summary of the issue you are seeing and send me the info below and I will have support contact you. Send me a PM with this info

 

Name:

Email:

Phone:

Country:

Preferred Contact: Schedule: (Include Dates, Times and Time Zone available to work with us)

Message 24 of 28
Jaydoc
Aspirant

Re: Support Phone Number

DarrenM job is to send you to community message board and runaround. This is Netgear and they have NO phone support!!! Incredible!
Message 25 of 28
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