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benni322's avatar
benni322
Aspirant
Apr 14, 2022

Tesla Wall Connector unable to connect

Hi,

i have a Netgear Orbi Setup (RBR20 Main, and 2 RBS20 Satellites).

When i started to add some IoT devices recently i had major issues with connecting them to the network. All the vendors of IoT devices i asked, said they know about those issues with mesh networking equipment.
After some playing around with the options it usually worked.

Usually disabling SSID broadcast for 5Ghz and sometimes even lowering the 5GHz signal power did the trick to make the initial connection, and i could revert the signal power just fine.

 

However with my recent addition of the Tesla Wall Connector Gen3 this did not work. After a few days and hours of trying i gave up. Took out an old TP-Link router and plugged it into the LAN port of the closest Orbi and configured it as access point with a new WIFI. This worked on the first try and with no issues since.

Is there any way to get the Orbi to play nicer with the IoT devices on the 2,4 GHz channel, or can i assume it's just not compatible and Netgear does not intend to do anything about it - as it does not seem to be limited to my 3 year old gear, but also newer devices? In a time with more and more IoT this seems like a very strange company policy.

6 Replies

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  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Apr 14, 2022

    Hi benni322,

     

    I understand that you are having issues with connecting your Telsa Wall Connector Gen3 to your RBR20 and RBS20 via Wi-Fi. 

     

     

    Please try the following steps to resolve your issue:

     

    Go to orbilogin.com in a web browser to access the Orbi admin site, Advanced tab, and Advanced / Wireless Settings. Set CTS/RTS Threshold to 2347 for both 2.4Ghz and 5Ghz bands.

    Then add the Tesla Wall Connector Gen3 to your RBR20 network manually. 

     


    Please let me know if this information was helpful!!

    Best,
    Kevin
    Community Team

     

     

    • benni322's avatar
      benni322
      Aspirant
      Apr 14, 2022

      Hi Kevin,

      thank you for your Response, the CTS/RTS Threshold is already set to this value, as you can see in the attached screenshot.

      I'm not sure if i set it to this in the past, when previously dealing with other devices, or if it was already like this.

      Manually adding the wallbox did not make any difference, i tried it several times (including with the current options from the screenshot).
      "Disabling" the 5GHz network (turning down power to 25%) seemed to do the trick to get it connected. But once i turned it up again the Wall Connector failed to reconnect after it was offline.


      Cheers

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Apr 14, 2022
        benni322 wrote:

        But once i turned it up again the Wall Connector failed to reconnect after it was offline.

        How does a Tesla charger unit go "offline"?  All of my Internet of Things (IoT) devices stay on the network as long as they have power.

        The typical IoT problem is how to get the device connected. Once connected and working, devices retain the network login.