The Main router is not connecting to the Internet Orbi RBK13

[MarkR6868]

I have done everything I could, read instructions,  check on you tube .

There is wifi and internet available in the house,   but for the life of me I cannot get internet to the main router.

Blue Lights come on and then thats it,   no internet connection available.

Need Help  

[Mstrbig]

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@MarkR6868 wrote:

I have done everything I could, read instructions,  check on you tube .

There is wifi and internet available in the house,   but for the life of me I cannot get internet to the main router.

Blue Lights come on and then thats it,   no internet connection available.

Need Help  

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How about some more info?

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?

[MarkR6868]

Thanks for trying to help

Not sure how do I get those answers

Who is your ISP and what equipment did they provide?   We have Hotwire/ Fusion Cable/Internet Provider.
What is the current firmware on your Orbi device?  How Do I find that out ?
What device is your Orbi router connected to?  Its connected to the Modem Router.

Not sure if that can help you to guide me,  but Im pretty savy, and I usually dont have any problems connecting any new item I purchase.

I followed all the instructions,  but it seems everytime i get to finis the set up,  the orbi app tells me there is no internet connection,   

[Mstrbig]

you said there is WIFI and internet in the house. Have you rebooted the internet modem router before setup?

[MarkR6868]

Yes I have rebooted like 4 times.

Even did the reset on the main unit, and tried to start over.

And followed the instructions again.   the unit comes up,  and it even finds the other two satelites in the house,  but when it comes down to the end,   on the Orbi App,  it shows there is no internet.

I even called my cable provider, and asked them if there was anything that would block the system from allowing internet from getting to the unit.

They said no,   he even told me they could deliver there own system and set it up, as they also have the same service with a unit called Eero system.  So he stated that yes , they all work the same , and customers use them all the time.  

So I dont understand,  what is causing the unit to not show internet,  its plugged in right to my modem,  and nothing.  The light on that unit does not turn blue.

[Mstrbig]

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to, switch, ISP modem, router?

Try changing the network cable from the ISP modem to your Orbi.