Trouble with Orbi app

[Gridironcoach]

Is there any way to get access to my password to be able to control my app. I’m answering my questions, but it keeps saying invalid answers. They are the right answers for sure. It’s very frustrating not being able to control my network.

[DarrenM · Accepted solution]

If you can not remember that password you may need to factory reset the unit by holding the reset button for 10+ seconds this will set it back to password but you will have to go through the orbi setup again.

DarrenM

[FURRYe38]

@DarrenM

[DarrenM]

You may need to try and reset the password try using the web.

https://www.netgear.com/mynetgear/registration/login.aspx

DarrenM

[Gridironcoach]

How do I reset the password from there?

[Gridironcoach]

I’m having trouble with the admin password actually. I’m able to log in to my account with my email. 

[DarrenM]

are you talking about the password to log into your router to access the settings?

DarrenM

[Gridironcoach]

The admin password. Yes, I can’t control the settings at all.

[DarrenM · Accepted solution]

If you can not remember that password you may need to factory reset the unit by holding the reset button for 10+ seconds this will set it back to password but you will have to go through the orbi setup again.

DarrenM

[Gridironcoach]

That did the trick. Thanks for the help.