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Forum Discussion
Retired_Member
Mar 26, 2018Unable to access internet after connecting to VPN
So I occasionally work from home and connect to my company's VPN and then remote in to my work PC. When I'm on my home network, I can successfully connect to the VPN but then I am unable to access t...
- Retired_MemberJul 15, 2018
I finally figured out what the problem was. On my chromebook I had the "Prefer this network" setting enabled for my Orbi's wifi network. Once I disabled that option, everything started working fine. :smileymad:
Retired_Member
Mar 26, 20181. Correct, I am at home on my Orbi network and connecting to my company's VPN when I have the issue.
2. I am unable to connect to my desktop at work.
3. I am connecting to my company's VPN with my Chromebook using the Cisco AnyConnect app from the Chrome Web Store.
4. Using my mobile hotspot I am able to connect to the VPN, succesfully browse the internet and my company's intranet, and am able to connect to my work desktop using an RDP client on my Chromebook.
st_shaw
Mar 26, 2018Master
Retired_Member wrote:
1. Correct, I am at home on my Orbi network and connecting to my company's VPN when I have the issue.
2. I am unable to connect to my desktop at work.
3. I am connecting to my company's VPN with my Chromebook using the Cisco AnyConnect app from the Chrome Web Store.
4. Using my mobile hotspot I am able to connect to the VPN, succesfully browse the internet and my company's intranet, and am able to connect to my work desktop using an RDP client on my Chromebook.
Thanks.
Sounds like it could be an issue with DNS.
When you connect to the VPN with the hotspot are you still using the exact same Chromebook and AnyConnect App as with Orbi?
To check whether it's a DNS issue, you can write down the IP address of your desktop at work. Then when you come home, try to connect to your desktop using the IP address. You can also try pinging 8.8.8.8 from the Chromebook once you connect to the VPN (assuming you have an app that supports ping.) If you can ping, then it's a DNS issue.
- Retired_MemberMar 26, 2018
Yes, I am using the same laptop and same AnyConnect app when connecting using the hotspot.
My apologies, it looks like internet access still works when I'm connected to the VPN on my Orbi network, I just cannot access intranet pages or remote in to my work desktop.
Pinging 8.8.8.8 was successful when using the Orbi network and the hotspot.
- st_shawMar 26, 2018Master
Thanks. I assume you are connecting the laptop to Orbi and to the hotpsot via WiFi and do not have both a wired and WiFi connection on the laptop at the same time.
Can you tell whether the VPN is connecting successfully to your work server? If you have UPNP active or the Orbi's VPN service active that could interfere with your work VPN connection. You could make sure these are off.
If that's not it, then I would suggest you try accessing your work desktop via its IP, and see if that works.
- Retired_MemberMar 28, 2018
Didn't have any luck with UPNP off. Correct, I am only connected to the network via Wifi.
I checked my IP address after connecting to the VPN when on the Orbi network and on the hotspot and found that while the Cisco client says I am authenticated and connected, my IP address does not change when on the Orbi network. When I connect from the hotspot I see the IP correctly update.