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Forum Discussion
Unable to configure RBR50v2
I have had the AC3000 Mesh WiFi System (RBK20) for a few years but about 1 year ago I pulled it out. I am trying to wipe the router and re-configure it to test a problem I am seeing from the equipme...
I am trying to access it using 192.168.1.1 which is the default gateway I get from dhcp.
and you're plugged into a lan port on the router (I've seen people use the wan port)
Is it broadcasting a wifi signal?
did you factory reset it? Push and hold reset for 7-15 seconds while powered on
- Yes, it is broadcasting Wi-Fi and I have done many factory resets. Yes I am on a LAN port, the internet port does not issue dhcp addresses.
In your original post you put you get through the configuration page and then get an error?
where is it failing in the process? at what stage?
I am not able to get the web page to ever load. I get certificate warnings (self signed) but I bypass those. After bypassing the warnings I just get a blank screen constantly. I have tried on two seperate devices and 3 different browsers on each device and all get the same results (both devices are Macs because that is all I have and I have tried Safari, Chrome and Firefox). I have also tried this while hard wired to the router and while connected via WiFi with the router.
When I try to configure it through the app, I have been able to connect to the orbi twice. Once I connect I go through the configuration wizard and then go to have it apply the configuration to the router. It thinks about it for a few minutes and then I get a page that says "Configuration Error", has a picture of the Orbi and then says "Orbi could not apply your new settings. Check your WiFi connection and try again". If I exit the app and open try to start all over the App will no longer even detect the Orbi and go to the configuration wizard. It feels like I catch the router still booting when I am lucky which gets me to the configuration wizard. As I enter the configuration the router finishes booting and then kills the connectivity to the app so I cannot apply the configuration.
Just so you know I have been a systems engineer for about 20 years and have done this professionally with and at home for nearly 30 years (obviously no WiFi in the early 90s). This just feels like a bad firmware on the Router that is blocking communication at the management plane. If I connect the router to my other router through an ethernet cable (and ensure no overlapping IP space) I am able to connect to the wifi on the Orbi and am able to access the internet so the router is working, I just cannot configure it.