Re: Unable to pair existing Circle with Disney device to Orbi RBR20

sandman80109 · ‎2018-12-09

Prior to purchasing the Orbi RBR20 system, we owned a Circle with Disney device which was configured and working with our nighhawk router. Unfortunately the Nighthawk router was not compatible with the Circle with Disney device, which prompted us to buy the Orbi device which had the Circle with Disney built in. However, I didn't realize the built in Circle with Disney only included the basic features not the entire set of features the previous seperate Circle with Disney included. I know want to pair the old Circle with Disney device to the Orbi router, but it won't let me. Is anyone aware of an issue where because the Orbi has Circle with Disney built in it won't let another Circle with Disney device work with it? I don't want to pay the monthly subscription when I've already got a device with all the features for no added cost. Any ideas?

Thanks in advance.

FURRYe38 · ‎2018-12-10

I would contact NG support for help and information about this.

It's possibel that the two may not be pairable...something NG support will be able to tell you.

Blanca_O · ‎2018-12-12

Hi @sandman80109

Welcome to NETGEAR Community!

What is the error message when you try to connect Disney Circle device to the network?

Regards,
Blanca
Community Team

Blanca_O · ‎2018-12-16

Hi @sandman80109

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards,
Blanca
Community Team

Abenjey · ‎2019-05-11

We have an Obri RBK44 and also want to connect an existing Circle. We contacted NG support via chat and it took many clarifications for them to understand the question. They finally confirmed that per NG's understanding there are no known compatibility issues between our Obri RBK44 and an external Circle device. They also said we should contact Circle Support for setup help. Did anyone get a similar response for the RBR20? Was your issue ever resolved?

FURRYe38 · ‎2019-05-13

Please post about this here in the Circle forum:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

Good Luck.

@Abenjey wrote:
We have an Obri RBK44 and also want to connect an existing Circle. We contacted NG support via chat and it took many clarifications for them to understand the question. They finally confirmed that per NG's understanding there are no known compatibility issues between our Obri RBK44 and an external Circle device. They also said we should contact Circle Support for setup help. Did anyone get a similar response for the RBR20? Was your issue ever resolved?