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Forum Discussion

tolive's avatar
tolive
Guide
Jul 12, 2017

V1.12.0.18 still having disconnect issues

Unfortunately, (for me) the latest firmware doesn't resolve the wi-fi disconnection issue.  I updated both router(RBR50) and satellite(RBS50) to V1.12.0.18 from V1.11.0.20, factory reset both, starte...
Troubleshooting
mboyce's avatar
mboyce
Aspirant
Sep 06, 2017
I am having the same issues. New Orbi RBR50 and satellite installed Sunday 9/3 and had disconnects within first hour. Have not timed the intervals, but happens multiple times per day on android phones, ipad pro, 3 PCs, an Amazon Echo all lose connections and then a short time later reconnects. Annoying as hell for something this expensive.
cyberprashant's avatar
cyberprashant
Luminary
Sep 06, 2017
mboyce wrote:
I am having the same issues. New Orbi RBR50 and satellite installed Sunday 9/3 and had disconnects within first hour. Have not timed the intervals, but happens multiple times per day on android phones, ipad pro, 3 PCs, an Amazon Echo all lose connections and then a short time later reconnects. Annoying as hell for something this expensive.

your only solution is to downgrade for now (until such time orbi releases a new firmware)  to 1.11.0.20xx firmware - see the post above and also the main 1.12.0.18 discussion thread on how to downgrade.   I had the same problems with Amazon echo dropping and now complete stability - downgrade sticking now > 1 month.    Total orbi time probably 1 year in that time my only problems were when 1.12.0.18 got released.       The tricky part is preventing the auto-update.   If you have a router to plug the orbi into and in that router can block downloads.netgear.com first, that's how I did mine.   I guess a lot of ppl are having trouble getting the downgrade to stick