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V2.5.1.16 connectivity issues
Since updating to V2.5.1.16 on RBR50 and satellite, I am having brief moments of network disruption experienced by all devices on the network. My husband and I will be on our laptops while music is s...
Like the original poster. I bought the rbr50+satellite yesterday after realizing my netgear nighthawk x6s throughput maxed at 320mbdn with ethernet. Before purchase, I had my wifi company tech out to check all lines. He tested before and after router and found that the router maxed at 320mbdn I have fiberoptics, 750mbdn. Upon initial hookup the Orbi was great--signal great, throughput great. The issue is the network dropped every hour or so. I am only using wifi, no ethernet connections. Distance 25 feet, 2 walls. Started a chat with Orbi tech, he found out I had v2.3.5.30 (this is what the orbilogin.net says is newest update). Got disconnected when Wifi network dropped. Called back, went through spiel with "Elsa" (no ticket number from first tech-"Alfredo") and got dropped at installing the updates to v2.5 1.16. I did the satellite first, then router. No change. still dropped network every hourish. Went to bed. Got up, network dropped. Unplugged router and satellite. Even though the fiber optics doesn't have a modem per se, I unplugged the reset/plug waited and then replugged it in then hit reset. I then plugged in the router, waited for connection, then added the satellite. Still dropped. I then turned off those things recommended to be turned off (20/40, daisy chain, fast roaming) and turned on things recommended to turn on (2.4 set to channel 6, beamforming, mimo). Some of those were already in recommended position.
I have not done factory reset and setup since I updated the to version 2.5.1.16.
Any advice as to what to do next?
I have not done factory reset and setup since I updated the to version 2.5.1.16.
Any advice as to what to do next?
I am experiencing the same wireless drops/resets since updating the firmware a few days ago. My satellites are connected via ethernet so all ethernet devices stay online and have internet access. Only wifi internet goes offline for a short time. Has there been a solution or should I start by reset the system and start from scratch. I thought about downgrading the firmware but could not find the previous firmware to do it.
daddydoitall wrote:I thought about downgrading the firmware but could not find the previous firmware to do it.
Click on the "Plus Sign" and the web page will display every previous version of firmware:
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch in the configuration if one is present?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System
daddydoitall wrote:I am experiencing the same wireless drops/resets since updating the firmware a few days ago. My satellites are connected via ethernet so all ethernet devices stay online and have internet access. Only wifi internet goes offline for a short time. Has there been a solution or should I start by reset the system and start from scratch. I thought about downgrading the firmware but could not find the previous firmware to do it.
If you are experiencing internet outages, and you say the ONT is rebooting and the white light on the Orbi is blinking, that indicates the Orbi is trying to reconnect to the dropped internet. Some thoughts, have you ever reset the ONT or changed the connection cable from the ONT to the Orbi router? When I had FIOS, I had to occasionally reset the ONT, usually after brownouts, or I would get intermittent internet outage.
I'm currently downgrading the firmware to see if that works. I've rebooted everything. The internet always works via ethernet but the wifi part of the router goes offline from time to time and then comes back on. I have xfinity and their system shows now outage or issues on their end when running the diagnostic. I noticed this hapopening more frequent since I upgrade the firmware a few days ago.
I have not factory reset and setup yet.
The RBR and RBSes are 30 to 40 feet apart but all connected via ethernet.
The modem is a Motorola SB6141.
The Orbi is running as a Router.
The ethernet switch is a Monoprice 8-Port 10/100/1000 Mbps Unmanaged Gigabit Ethernet Switch #15763
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What happens if you connect the RBS wirelessly to the RBR?
Also do you experience drop outs with the RBS turned OFF and just the RBR left up and running?
daddydoitall wrote:I have not factory reset and setup yet.
The RBR and RBSes are 30 to 40 feet apart but all connected via ethernet.
The modem is a Motorola SB6141.
The Orbi is running as a Router.
The ethernet switch is a Monoprice 8-Port 10/100/1000 Mbps Unmanaged Gigabit Ethernet Switch #15763
