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Forum Discussion
V2.5.1.16 connectivity issues
Since updating to V2.5.1.16 on RBR50 and satellite, I am having brief moments of network disruption experienced by all devices on the network. My husband and I will be on our laptops while music is s...
I am experiencing the same wireless drops/resets since updating the firmware a few days ago. My satellites are connected via ethernet so all ethernet devices stay online and have internet access. Only wifi internet goes offline for a short time. Has there been a solution or should I start by reset the system and start from scratch. I thought about downgrading the firmware but could not find the previous firmware to do it.
Has a factory reset and setup from scratch been performed since last FW update?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch in the configuration if one is present?
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System
daddydoitall wrote:I am experiencing the same wireless drops/resets since updating the firmware a few days ago. My satellites are connected via ethernet so all ethernet devices stay online and have internet access. Only wifi internet goes offline for a short time. Has there been a solution or should I start by reset the system and start from scratch. I thought about downgrading the firmware but could not find the previous firmware to do it.
If you are experiencing internet outages, and you say the ONT is rebooting and the white light on the Orbi is blinking, that indicates the Orbi is trying to reconnect to the dropped internet. Some thoughts, have you ever reset the ONT or changed the connection cable from the ONT to the Orbi router? When I had FIOS, I had to occasionally reset the ONT, usually after brownouts, or I would get intermittent internet outage.
I'm currently downgrading the firmware to see if that works. I've rebooted everything. The internet always works via ethernet but the wifi part of the router goes offline from time to time and then comes back on. I have xfinity and their system shows now outage or issues on their end when running the diagnostic. I noticed this hapopening more frequent since I upgrade the firmware a few days ago.
Please give feed back to the questions presented so we can get an better idea of what you have and the configuration of the Orbi system.
I have not factory reset and setup yet.
The RBR and RBSes are 30 to 40 feet apart but all connected via ethernet.
The modem is a Motorola SB6141.
The Orbi is running as a Router.
The ethernet switch is a Monoprice 8-Port 10/100/1000 Mbps Unmanaged Gigabit Ethernet Switch #15763
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What happens if you connect the RBS wirelessly to the RBR?
Also do you experience drop outs with the RBS turned OFF and just the RBR left up and running?
daddydoitall wrote:I have not factory reset and setup yet.
The RBR and RBSes are 30 to 40 feet apart but all connected via ethernet.
The modem is a Motorola SB6141.
The Orbi is running as a Router.
The ethernet switch is a Monoprice 8-Port 10/100/1000 Mbps Unmanaged Gigabit Ethernet Switch #15763
Rolling back the firmware from 2.5.1.16 to 2.5.1.8 on the router and two satellites has stopped the wireless internet drops. I wonder what it was with the new frimware caused the problem. Thanks for everyone's help.
