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Forum Discussion
Yorkshirepud00
Dec 17, 2019Aspirant
WI FI frequency
HI could some help i am trying to set up my home with wi fi switches and they only work on the 2.3GHz how fo i split the SSID so i can pick this because they dont work on 5GHz Thanks advance for...
CrimpOn
Dec 17, 2019Guru - Experienced User
Please report back with your results. Many people feel strongly that some devices are impossible to connect without hacking the Orbi. If your device simply will not connect, I'd like to know what it is.
Yorkshirepud00
Dec 18, 2019Aspirant
Sonoff 3 gang switch, looks a good bit of kit if i can get it working,
- CrimpOnDec 18, 2019Guru - Experienced User
At what point in the setup did it fail?
I'd also like to know which specific "Smart Life" app you are using. I purchased a Teckin outdoor smart plug that had me install Smart Life, version 3.13.6 by Tuya, Inc. If I recall correctly (it has been months), this might have been the app that kept warning me "Only support 2.4G", and I just kept pressing "Continue". It is now outside controlling my Christmas lights. I did the setup on my Sony smartphone, which was connected to my Orbi at 5G.
The Amazon web page offers some advice:
"WiFi name should only contain letters and numbers. NO special symbol allowed (Like a dash.)"
and
" Any question you are welcome reach us via: 【kkcool-001@outlook.com】, We will solve it immediately until you are 100% satisfied. "
- CrimpOnDec 18, 2019Guru - Experienced User
I wasn't interested in a $60 3-Gang switch, so I purchased a regular Sonof Smart Plug for $15.95 Will arrive on Friday and I'll see what it takes to get it connected. (Buying random devices is a rather bizzare hobby, but I tell the wife, "It's cheaper than playing golf.")
- Yorkshirepud00Dec 19, 2019Aspirant
Just to update you i have not been able to get mine to connect, have decided to order another switch to see if it is faulty , i nay end up with two i can not connect but will keep .you posted.