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Forum Discussion
Website(s) blocked
I installed my Orbi system Friday. Since then when I try to navigate to CNN.com, I get a weird-looking page that asks for my password (I don’t have a pw for CNN). I’ve gotten a similar page for a coup...
You seem to have double NAT in your network that causes this issue.
If your Orbi is set in Router Mode then you should make sure the ISP modem/router is not also acting as a router.
What is the model of the ISP modem/router you’re using and do you have the manual for it to see if it can be set in bridged, pass through or DMZ modes?
If you can’t change in the ISP router then you need to keep it as your main router and instead set Orbi in AP Mode.
Thanks for the response. Our service is through AT&T. It looks like the brand of the router is is Pace? The model is 5268AC. I don't have a manual, but I can look for one online.
Brenkj wrote:
Thanks for the response. Our service is through AT&T. It looks like the brand of the router is is Pace? The model is 5268AC. I don't have a manual, but I can look for one online.
Thanks, here is the manual. You need to set it up in DMZ Plus mode as described in page 23 of the manual. This is if you want to keep Orbi in Router Mode.
Another option would be to keep the ISP router as is and change Orbi to AP Mode.
Thanks, Ekhalil. Unfortunately, I get the same type of error page when I try to navigate to the IP address listed in the manual to start the process.
I just spent 3 hours on the phone with AT&T, getting the Pace gateway device placed into bridge mode. That seems to have worked as I no longer see the ATT device on the list of WiFi options on my laptop. However, I'm still getting the same error message for the same websites. The ATT technical support rep said the problem is with the Orbi device. I should mention the Orbi I bought is certified refurbished. Is it possible there are some settings on the device that are left over from the previous user that are causing these problems? Thanks.