What the @#$@#$$@# is wrong with ORBI APP iOS Logins?

[DWMREG]

What login do you use for the ORBI app on iOS for ipad and iphone? 

I've tried my netgear account email and password and I get errors and i'm not able to login. Obvisouly the email password combo work otherwise I would not be on here typing this or be able to log into the mynetgear site. 

So whats the @#$@#$@# deal? What login are we supposed ot use in the stupid app?

[theBrick89 · Accepted solution]

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

Hope this help you to resolve issue. 

[Talk2Mike]

The App is asking you for the password you use to log into the router. Or at least that is what I have been entering!

[DWMREG]

incorrect.

I log into the router with admin as user and a password.

The stupid app is asking for email and password. So I tried using my netgear web site account information email and password. I get this error:

"an error has occured. try again."

[Kevil627]

Same here. Why?

[FURRYe38]

I would post about this in the Orbi forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

[ChristineT]

Good afternoon Orbi Community!!

@DWMREG  and @Kevil627 ,

I just tested this with my Orbi system and was able to log into the Orbi App with the router's admin username and password without being prompted for an email address and password. Can either of you confirm this is still an issue for you so I can investigate further?

Many thanks,

ChristineT

[Kevil627]

Yes, still facing same issue. No login available aside from email address. And no matter how many times I reset the password, it returns an error. See attached pic plz.

[FURRYe38]

I would make contact with NG support regarding this.

@Blanca_O 

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@Kevil627 wrote:
Yes, still facing same issue. No login available aside from email address. And no matter how many times I reset the password, it returns an error. See attached pic plz.

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[Blanca_O]

Hi @Kevil627

I have checked your email address and system shows that device is registered on that email address. Kindly uninstall the app (totally delete it) and install it again. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @Kevil627

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team

[theBrick89 · Accepted solution]

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

Hope this help you to resolve issue. 

[FURRYe38]

Thanks for confirming that it works. 

Enjoy. 

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@theBrick89 wrote:

I faced the same issue on my iPad while the same app was working fine on my iPhone.

whenever I tried to log in on Orbi App, it loads and go right back to the same log-in screen with ID and Password field.

If it is the same case, I highly recommend you to delet the app and re-download and install it from the app store. 

That was the only solution worked in my case.

Hope this help you to resolve issue. 

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