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Orbi WiFi 7 RBE973
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Wi Fi dropping

ECecil
Aspirant

Wi Fi dropping

Installed this system yesterday - connected devises constantly losing wi fi connection, wi fi calling drops calls....  especially when walking around the house.  We have two satellites.   

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 5
Vendicator1
Aspirant

Re: Wi Fi dropping

Can you provide some details about your home and how you are connecting your orbis, ( wifi back haul or wired)?

Model: RBK43| Orbi AC2200 WiFi System
Message 2 of 5
ECecil
Aspirant

Re: Wi Fi dropping

The Modem is hardwired.  The Satellites are connected via WiFi, all lights = blue.

 

Suggestions?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 5
FURRYe38
Guru

Re: Wi Fi dropping

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).


@ECecil wrote:

Installed this system yesterday - connected devises constantly losing wi fi connection, wi fi calling drops calls....  especially when walking around the house.  We have two satellites.   


 

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: Wi Fi dropping

Hi ECecil, 

 

Welcome to NETGEAR Community! 

 

There is a new firmware released for RBK50. Kindly update the firmware to 2.2.1.210. 

 

https://kb.netgear.com/000060273/RBR50-RBS50-Firmware-Version-2-2-1-210


Regards, 
Blanca 
Community Team

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