Re: WiFi with No Internet Connection After FW Update

dinokath · ‎2020-06-09

Morning all,

SInce I updated the firmware to 2.5.1.16 from 2.5.1.8, I am having an issue with Wifi being connected but no internet being available. To compound the issue, I get the message of 'Connected No Internet' but still have an internet connection. This happens on both 2.4 and 5 bands.To solve the issue, I disconnect from WiFi and reconnect but this shouldn't be the fix.

As best I can tell, this happens only on WiFi. The laptop I am using to type this up is connected to the network via ethernet and I haven't experienced the issue here.My PS4 is also ethernet connected and while I was gaming last night, the TV kept throwing up 'No Internet Connection' messages dialog boxes but the online gaming was uniterrupted.

I am technically inclined but I readily admit that when it comes to networks and their workings, it completely mystifies me. As far as I am concerned it's witchcraft.

Thank you for any help you can provide. It is greatly appreciated!

Some information on my setup:

ATT/Pace 5268AC Modem

DMZ+ mode set for the RBR50
IP address is distinct from RBR50
Both WiFi bands turned off

Orbi Settings

Internet Connection Status

IP Address 76.XXX.X.XXX - Same as modem
Subnet Mask 255.255.252.0 - Same as modem
Default Gateway 76.xxx.xxx.xxx - Same as modem
DHCP Server 172.xx.xx.xx - Modem's IP Address
DNS Server 8.8.8.8 and 8.8.4.4

Router Information

Hardware Version RBR50

Firmware Version V2.5.1.16

GUI Language Version V1.0.0.375

Operation Mode Router

LAN Port
MAC Address xx:xx:xx:xx:xx:xx
IP Address 192.168.1.1
DHCP Server On

Wireless Settings

2.4GHz Channel - 06

Enable WMM

CTSRTS Threshold 2347

Preamble Mode Automatic

Transmit Power 100%

5GHz Channel - 48

Same Advanced Settings as 2.4

Security - WPA2-PSK (AES)

Enable Daisy Chain Topography - Off - only 1 satellite is attached

Enable Implicit Beamforming - On

Enable MU-MIMO - On

Enable Fast Roaming - On

Internet Setup

No Login Required

Get UP Address from ISP dynamicall - ON

DNS Address - Set to Google DNS servers

MAC AddressUse Default Address

WAN Setup

Everything unchecked except Disable IGMP Proxying

MTU - 1500

NAT Filtering - Secured

LAN Setup

RIP Direction - Both

RIP Version - Disabled

Use Router as DHCP - checked

Advanced Settings

In Router Mode

No Ports Forwarded or Triggered

No Dynamic DNS

No VPN

No Static Routes

No Remote Management

UPnP On - Seems my PS4's IP is listed there in UDP for ports 9308 and 3074

IPv6 - Auto Detect

Connection Type DHCP
Get DNS from ISP
LAN Setup Auto Config
IPv6 Filtering - Secured

dinokath · ‎2020-06-10

Update as of this moment - installed Firefox (weird it wouldn't work with Chrome!) and was able to roll the firmware back on both the RBR and the RBS to the previous version, which is 2.5.1.8.

Did this around 1600 yesterday afternoon and as of 0930 this morning nothing has dropped the internet connection. Fingers crossed but I feel good that perhaps this did the trick because it would drop multiple times per hour, every hour, for the last couple weeks. Seemed to be the biggest problem on the Samsung S10E and my Androiud HiSense TV (maybe it is a conflict with the Android OS??) and now that I say that out loud, this happened on Android devices. Hmmm....

@BretD Noticed you are an admin on this forum. Perhaps you could pass along my experience with this firmware update to Netgear Support. Thanks!

View solution in original post

MuhammadAsif · ‎2020-06-09

Recently I update the orbi firmware version & I noticed they have some bugs

1 major thing connected device not showing ?

FURRYe38 · ‎2020-06-09

Please try a factory reset and setup from scratch with the RBR and RBS.

Power OFF the ISP Modem for 30 seconds then back on. Walk thru the setup wizard on the RBR.

@dinokath wrote:
Morning all,

SInce I updated the firmware to 2.5.1.16 from 2.5.1.8, I am having an issue with Wifi being connected but no internet being available. To compound the issue, I get the message of 'Connected No Internet' but still have an internet connection. This happens on both 2.4 and 5 bands.To solve the issue, I disconnect from WiFi and reconnect but this shouldn't be the fix.

As best I can tell, this happens only on WiFi. The laptop I am using to type this up is connected to the network via ethernet and I haven't experienced the issue here.My PS4 is also ethernet connected and while I was gaming last night, the TV kept throwing up 'No Internet Connection' messages dialog boxes but the online gaming was uniterrupted.

I am technically inclined but I readily admit that when it comes to networks and their workings, it completely mystifies me. As far as I am concerned it's witchcraft.

Thank you for any help you can provide. It is greatly appreciated!

Some information on my setup:
ATT/Pace 5268AC Modem
DMZ+ mode set for the RBR50
IP address is distinct from RBR50
Both WiFi bands turned off
Orbi Settings
Internet Connection Status
IP Address 76.XXX.X.XXX - Same as modem
Subnet Mask 255.255.252.0 - Same as modem
Default Gateway 76.xxx.xxx.xxx - Same as modem
DHCP Server 172.xx.xx.xx - Modem's IP Address
DNS Server 8.8.8.8 and 8.8.4.4
Router Information
Hardware Version RBR50
Firmware Version V2.5.1.16
GUI Language Version V1.0.0.375
Operation Mode Router
LAN Port
MAC Address xx:xx:xx:xx:xx:xx
IP Address 192.168.1.1
DHCP Server On
Wireless Settings
2.4GHz Channel - 06
Enable WMM
CTSRTS Threshold 2347
Preamble Mode Automatic
Transmit Power 100%
5GHz Channel - 48
Same Advanced Settings as 2.4
Security - WPA2-PSK (AES)
Enable Daisy Chain Topography - Off - only 1 satellite is attached
Enable Implicit Beamforming - On
Enable MU-MIMO - On
Enable Fast Roaming - On
Internet Setup
No Login Required
Get UP Address from ISP dynamicall - ON
DNS Address - Set to Google DNS servers
MAC AddressUse Default Address
WAN Setup
Everything unchecked except Disable IGMP Proxying
MTU - 1500
NAT Filtering - Secured
LAN Setup
RIP Direction - Both
RIP Version - Disabled
Use Router as DHCP - checked
Advanced Settings
In Router Mode
No Ports Forwarded or Triggered
No Dynamic DNS
No VPN
No Static Routes
No Remote Management
UPnP On - Seems my PS4's IP is listed there in UDP for ports 9308 and 3074
IPv6 - Auto Detect
Connection Type DHCP
Get DNS from ISP
LAN Setup Auto Config
IPv6 Filtering - Secured

dinokath · ‎2020-06-09

Sorry, should have said that I have done a factory reset

@FURRYe38 wrote:
Please try a factory reset and setup from scratch with the RBR and RBS.
Power OFF the ISP Modem for 30 seconds then back on. Walk thru the setup wizard on the RBR.

@dinokath wrote:
Morning all,

SInce I updated the firmware to 2.5.1.16 from 2.5.1.8, I am having an issue with Wifi being connected but no internet being available. To compound the issue, I get the message of 'Connected No Internet' but still have an internet connection. This happens on both 2.4 and 5 bands.To solve the issue, I disconnect from WiFi and reconnect but this shouldn't be the fix.

As best I can tell, this happens only on WiFi. The laptop I am using to type this up is connected to the network via ethernet and I haven't experienced the issue here.My PS4 is also ethernet connected and while I was gaming last night, the TV kept throwing up 'No Internet Connection' messages dialog boxes but the online gaming was uniterrupted.

I am technically inclined but I readily admit that when it comes to networks and their workings, it completely mystifies me. As far as I am concerned it's witchcraft.

Thank you for any help you can provide. It is greatly appreciated!

Some information on my setup:
ATT/Pace 5268AC Modem
DMZ+ mode set for the RBR50
IP address is distinct from RBR50
Both WiFi bands turned off
Orbi Settings
Internet Connection Status
IP Address 76.XXX.X.XXX - Same as modem
Subnet Mask 255.255.252.0 - Same as modem
Default Gateway 76.xxx.xxx.xxx - Same as modem
DHCP Server 172.xx.xx.xx - Modem's IP Address
DNS Server 8.8.8.8 and 8.8.4.4
Router Information
Hardware Version RBR50
Firmware Version V2.5.1.16
GUI Language Version V1.0.0.375
Operation Mode Router
LAN Port
MAC Address xx:xx:xx:xx:xx:xx
IP Address 192.168.1.1
DHCP Server On
Wireless Settings
2.4GHz Channel - 06
Enable WMM
CTSRTS Threshold 2347
Preamble Mode Automatic
Transmit Power 100%
5GHz Channel - 48
Same Advanced Settings as 2.4
Security - WPA2-PSK (AES)
Enable Daisy Chain Topography - Off - only 1 satellite is attached
Enable Implicit Beamforming - On
Enable MU-MIMO - On
Enable Fast Roaming - On
Internet Setup
No Login Required
Get UP Address from ISP dynamicall - ON
DNS Address - Set to Google DNS servers
MAC AddressUse Default Address
WAN Setup
Everything unchecked except Disable IGMP Proxying
MTU - 1500
NAT Filtering - Secured
LAN Setup
RIP Direction - Both
RIP Version - Disabled
Use Router as DHCP - checked
Advanced Settings
In Router Mode
No Ports Forwarded or Triggered
No Dynamic DNS
No VPN
No Static Routes
No Remote Management
UPnP On - Seems my PS4's IP is listed there in UDP for ports 9308 and 3074
IPv6 - Auto Detect
Connection Type DHCP
Get DNS from ISP
LAN Setup Auto Config
IPv6 Filtering - Secured

on both the modem and the router.

FURRYe38 · ‎2020-06-09

So when walking thru the setup wizard on the RBR with a web browser, does it report any problems getting a connection with the modem?

Did you get up a IP address reservation first for the RBR ON the modem so it's IP address doesn't change and then input this into the modems DMZ+?

Try AP mode on the RBR and disable DMZ+ on the PACE modem. See if the RBR works in AP Mode with the PACE modem. Be sure the modems wifi is fully disabled.

Seem others with various problems with the model modem. Most were resolved by upgrading to the Arris BGW-210 modem.

dinokath · ‎2020-06-09

No, no issues reported when going through the setup, everything connects fine. Yes, the IP address is reserved on the modem's DMZ and doesn't change.

If I do the AP on the RBR, don't I lose the Netgear Armor and the firewall on the Orbi?

If the problem is with the modem, why did it work just fine before the FW update? Tried to roll back the FW update and can do it on the satellite but the router keeps locking up the GUI and resetting the interface.

FURRYe38 · ‎2020-06-09

So the web page on the RBR reports no internet connection after the setup completes?

You don't need Armor or firewall in AP Mode as firewall is handled by the main host router up stream.

What browser are you using to downgrade? Use IE11x32 or firefox.

You are using a wired PC to downgrade? Don't use a wireless connection for FW dowgrades.

dinokath · ‎2020-06-09

The RBR reports internet works fine. It's the WiFi connected devices that report 'Connected but No Internet'. It is intermittent and seems to be isolated to the WIRELESS devices. The WIRED devices that are directly connected to the RBR via ethernet are working just fine.

I get that the firewall on the 5268 works but I paid for Armor and like the interface and protection it affords and would rather it work as intended.

Using Chrome 83.0.4103.97. I'll download IE and Firefox and try as you suggest and report back.

Yes, using a PC directly wired into RBR to attempt the downgrade.

FURRYe38 · ‎2020-06-09

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

The firewall the ISP modem needs to be disabled since the RBR is in router mode. Having two firewalls running is not good. Be sur the wifi radios on the modem are fully turned OFF.

dinokath · ‎2020-06-09

@FURRYe38 wrote:
It's been running for 2 years just fine. But, it's around 30 feet, yes. What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

All this is in the post above. Again, it was working great up until recently.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Yes, I live in a neighborhood and can see 3 - 4 other networks when looking. I have been diligent to make sure our channels do not overlap.

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. Tried that several times and in every variation over the last two weeks. Still cannot get it stable.,

Try disabling the following and see:
Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Yep, been there, done this.

The firewall the ISP modem needs to be disabled since the RBR is in router mode. Having two firewalls running is not good. Be sur the wifi radios on the modem are fully turned OFF. Yes, firewall is disabled due to the DMZ+ setting and yes, the radios are off on the 5268

FURRYe38 · ‎2020-06-09

I would try AP mode with the DMZ disabled on the modem.

One last thing would be to factory reset and not enable Armor to see if Armor maybe causing problems. Armor has been known to cause some problems.

Contact NG support for additional help and information as well.

dinokath · ‎2020-06-09

Thanks for the effort. I appreciate it. This thing is driving me crazy...

FURRYe38 · ‎2020-06-09

Understand man. Orbi can be probmatic for sure.

As last restore, You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883...
You can revert back to stock FW if it doesn't work out for you.

JaGresh74 · ‎2020-06-09

Having exactly the same issues. Tends to drop on WiFi about 11pm each night for almost passed week. We as only when I jumped on an IPAD there was a notification on ORBI app that my firmware updated to 2.5.1.16, six days ago which is about right.

I think this update has caused my issues. It's been great to date and should be for money I paid for the kit.

I've not yet tried a factory reset but sounds like didn't help you?

John

@dinokath wrote:
Morning all,

SInce I updated the firmware to 2.5.1.16 from 2.5.1.8, I am having an issue with Wifi being connected but no internet being available. To compound the issue, I get the message of 'Connected No Internet' but still have an internet connection. This happens on both 2.4 and 5 bands.To solve the issue, I disconnect from WiFi and reconnect but this shouldn't be the fix.

As best I can tell, this happens only on WiFi. The laptop I am using to type this up is connected to the network via ethernet and I haven't experienced the issue here.My PS4 is also ethernet connected and while I was gaming last night, the TV kept throwing up 'No Internet Connection' messages dialog boxes but the online gaming was uniterrupted.

I am technically inclined but I readily admit that when it comes to networks and their workings, it completely mystifies me. As far as I am concerned it's witchcraft.

Thank you for any help you can provide. It is greatly appreciated!

Some information on my setup:
ATT/Pace 5268AC Modem
DMZ+ mode set for the RBR50
IP address is distinct from RBR50
Both WiFi bands turned off
Orbi Settings
Internet Connection Status
IP Address 76.XXX.X.XXX - Same as modem
Subnet Mask 255.255.252.0 - Same as modem
Default Gateway 76.xxx.xxx.xxx - Same as modem
DHCP Server 172.xx.xx.xx - Modem's IP Address
DNS Server 8.8.8.8 and 8.8.4.4
Router Information
Hardware Version RBR50
Firmware Version V2.5.1.16
GUI Language Version V1.0.0.375
Operation Mode Router
LAN Port
MAC Address xx:xx:xx:xx:xx:xx
IP Address 192.168.1.1
DHCP Server On
Wireless Settings
2.4GHz Channel - 06
Enable WMM
CTSRTS Threshold 2347
Preamble Mode Automatic
Transmit Power 100%
5GHz Channel - 48
Same Advanced Settings as 2.4
Security - WPA2-PSK (AES)
Enable Daisy Chain Topography - Off - only 1 satellite is attached
Enable Implicit Beamforming - On
Enable MU-MIMO - On
Enable Fast Roaming - On
Internet Setup
No Login Required
Get UP Address from ISP dynamicall - ON
DNS Address - Set to Google DNS servers
MAC AddressUse Default Address
WAN Setup
Everything unchecked except Disable IGMP Proxying
MTU - 1500
NAT Filtering - Secured
LAN Setup
RIP Direction - Both
RIP Version - Disabled
Use Router as DHCP - checked
Advanced Settings
In Router Mode
No Ports Forwarded or Triggered
No Dynamic DNS
No VPN
No Static Routes
No Remote Management
UPnP On - Seems my PS4's IP is listed there in UDP for ports 9308 and 3074
IPv6 - Auto Detect
Connection Type DHCP
Get DNS from ISP
LAN Setup Auto Config
IPv6 Filtering - Secured

FURRYe38 · ‎2020-06-09

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Any Wifi Neighbors near by? If so, how many?

Is Armor or Circle enabled on your system?

Please try a reset on yours....

@JaGresh74 wrote:
Having exactly the same issues. Tends to drop on WiFi about 11pm each night for almost passed week. We as only when I jumped on an IPAD there was a notification on ORBI app that my firmware updated to 2.5.1.16, six days ago which is about right.

I think this update has caused my issues. It's been great to date and should be for money I paid for the kit.

I've not yet tried a factory reset but sounds like didn't help you?

dinokath · ‎2020-06-10

Update as of this moment - installed Firefox (weird it wouldn't work with Chrome!) and was able to roll the firmware back on both the RBR and the RBS to the previous version, which is 2.5.1.8.

Did this around 1600 yesterday afternoon and as of 0930 this morning nothing has dropped the internet connection. Fingers crossed but I feel good that perhaps this did the trick because it would drop multiple times per hour, every hour, for the last couple weeks. Seemed to be the biggest problem on the Samsung S10E and my Androiud HiSense TV (maybe it is a conflict with the Android OS??) and now that I say that out loud, this happened on Android devices. Hmmm....

@BretD Noticed you are an admin on this forum. Perhaps you could pass along my experience with this firmware update to Netgear Support. Thanks!

FURRYe38 · ‎2020-06-10

I avoid chrome for doing any FW updates.

Wonder why some users are having difficulty with this version of FW, even after a reset and others are not.

@Blanca_O

@Christian_R

dinokath · ‎2020-06-11

Update - The rollback of the firmware continues to provide stability and has solved the problem I was encountering. Unless something changes, I will not report back. Thanks again for the help!

FURRYe38 · ‎2020-06-11

Glad reverting back helped.

Next time, try manually loading FW by downloading the FW files and applying them manually. Factory reset and setup from scratch. Next time.

Please mark your thread as solved so others will know.

Enjoy.

dinokath · ‎2020-06-17

Just another follow up. Still no issues since rolling back the firmware.

FURRYe38 · ‎2020-06-18

Enjoy.