after update of firmware

[wisetulip]

I updated my firmware on Orbi RBR20 since i am unable to see both icons for router and sattelite on iphone app.  i just see text " Satelite 1" and the modem with waves around it.  the update was done on February 8.  i am not certain if my satellite is working, and if it is the reason I am no longer able to view both icons showing they are connected.  the main and the satellite icones- and only see one now. thank you

[FURRYe38 · Accepted solution]

Have you powered OFF the ISP Modem and RBR for 30 seconds then back on with the modem first, then the RBR? 

How was the system updated? Orbi app or thru the RBRs web page?

[FURRYe38 · Accepted solution]

Have you powered OFF the ISP Modem and RBR for 30 seconds then back on with the modem first, then the RBR? 

How was the system updated? Orbi app or thru the RBRs web page?

[vajim]

---

@wisetulip wrote:

I updated my firmware on Orbi RBR20 since i am unable to see both icons for router and sattelite on iphone app.  i just see text " Satelite 1" and the modem with waves around it.  the update was done on February 8.  i am not certain if my satellite is working, and if it is the reason I am no longer able to view both icons showing they are connected.  the main and the satellite icones- and only see one now. thank you

---

Revert back or spend hours answering questions 

[wisetulip]

Your solution worked thank you very much

[FURRYe38]

Be sure to make a backup configuration to file on the RBR for safe keeping. Saves time if a reset is needed. 

Enjoy. 

[vajim]

---

@wisetulip wrote:

Your solution worked thank you very much

---

Keep an eye on it

good luck 

[wisetulip]

"Be sure to make a backup configuration to file on the RBR for safe keeping. Saves time if a reset is needed."

how do I perform above on iphone app? i can only access/view my account on iphone app. 

the login.net only brings up the netgear website now.

[FURRYe38]

You'll need a PC or laptop to connect to the RBR to perform a back up. If you can connect a PC or laptop, you'll find the Backup feature under Advanced Tab/Administration using a web broswer.

---

@wisetulip wrote:

"Be sure to make a backup configuration to file on the RBR for safe keeping. Saves time if a reset is needed."

how do I perform above on iphone app? i can only access/view my account on iphone app. 

the login.net only brings up the netgear website now.

---

[BoilerPlate]

Vajim's lack of knowledge and experience, your mileage may vary. >vajim. User beware. 
Historical posts prove it:
https://community.netgear.com/t5/Orbi/Orbi-RSR50-firmware-2-5-1-16/m-p/1903734/highlight/true#M90556
https://community.netgear.com/t5/Orbi/Problems-with-new-Orbi-RBK53-setup/m-p/1876257#M85028
https://community.netgear.com/t5/Orbi/Constant-VPN-reconnecting-since-upgrading-to-firmware-V2-5-1-8...
https://community.netgear.com/t5/Orbi/Netgear-drops-the-ball-again-RBR50-on-FW2-5-1-8/td-p/1876302/j...
https://community.netgear.com/t5/Orbi/Orbi-RBR50-was-working-amp-changed-modem-now-not-working/m-p/1...
https://community.netgear.com/t5/Orbi/Orbi-RBK50-Speeds-Drop/td-p/1891090/jump-to/first-unread-messa...
https://community.netgear.com/t5/Orbi/dropped-bandwidth-on-Orbi-RBR50-with-cm1000-modem/m-p/1901910#...
https://community.netgear.com/t5/Orbi/Orbi-RBR50-bricked-during-update-to-2-3-5-30/m-p/1897073/highl...

Sad that he has to spread false and inaccurate information and badger and troll others that are just providing help to others. Must have a sad life. 

[vajim]

---

@FURRYe38 wrote:

You'll need a PC or laptop to connect to the RBR to perform a back up. If you can connect a PC or laptop, you'll find the Backup feature under Advanced Tab/Administration using a web broswer.

---

@wisetulip wrote:

"Be sure to make a backup configuration to file on the RBR for safe keeping. Saves time if a reset is needed."

how do I perform above on iphone app? i can only access/view my account on iphone app. 

the login.net only brings up the netgear website now.

---

---

Keep an eye on it

good luck