I purchased a GearHead Support contract believing the marketing hype of: "A single point of support for your entire home network, not just NETGEAR products".
I tried to use it twice and both times it was a joke. I knew more than they did. I told them to close the tickets because I had no more time to waste. I will never buy another product from these people EVER. I spent a lot of money for NOTHING.
I purchased the NETGEAR GearHead Subscription believing the marketing hype that they would help me with any and all wifi issues wether orbi related or not. I called them twice and each time I interfaced with people that new less than me. They never resloved a single issue or answer correctly a single question. The subscription was not cheap but the service sure was. I am done with all that is related to this company because I cannot accept misrepresentation.
