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Forum Discussion
dgarbacz
Mar 30, 2018Aspirant
facetime freeze on satelites
when using facetime on the secondary sateliite units after 5 min the unit completely freezes and the phone or ipad becomes useless. nothing will work. they are both rbk50 as well. this happens ev...
FURRYe38
Apr 01, 2018Guru - Experienced User
You do have a RBK50 series router with the RBS50 Satellite correct?
"If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight. We’re not quite done with it yet, but will update this thread when it’s ready."
Try using IE11 or FF browser and be sure your ethernet cable connected to the router and satellite when donig the upgrade. Do not use wireless.
dgarbacz
Apr 02, 2018Aspirant
using chrome for browser. and wired.
not sure what "using IE11 or FF browser" is?
i did turn off daisy chain.
many thanks, d
- FURRYe38Apr 02, 2018Guru - Experienced User
IE11 is Internet Explorer 11 and FF is FireFox browsers. use these for updating FW if you have the required model.
Disable MIMO and Beamforming and test as well. Facetime shouldn't freeze. Doesn't with my iPhone 6sP.