facetime freeze on satelites

[dgarbacz]

when using facetime on the secondary sateliite units after 5 min the unit completely freezes and the phone or ipad becomes useless. nothing will work. 

they are both rbk50 as well. 

this happens every time. 

please help

i am also mad at netgear for not having supprt past 90 days. 

i suspect this will be last product from them. 

[FURRYe38]

What FW version are you using? Give the Beta a try at the top of this forum thread there is a link.

What iOS are the devcies using?

What channels are you using?

What security modes are you using? Try WPA2 and AES only.

Disable IPv6, MIMO, Daisy Chaing and Fast Roaming if you have these features and try facetime.

[dgarbacz]

thanks, the controls via the orbi app are virtually non extistant. FV 2.1.1.18 which unit claims is the latest.

it only happens on the satelites.
using wpa2-psk the only option

there is noncontrol i can see for your other suggestions.

my multiple iphones and ipads are all running the current ios .

[FURRYe38]

If you have the 50 series system, please try the beta:

https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/td-p/1533584/jump-to/first-unread-m...

Factory reset on both router and Satellite and set up from scratch.

[dgarbacz]

i downloade d the manual updates, but got message " failure, the software is not correct" when i tried to upload it to router. 

[FURRYe38]

You do have a RBK50 series router with the RBS50 Satellite correct? 

 "If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight.  We’re not quite done with it yet, but will update this thread when it’s ready."

Try using IE11 or FF browser and be sure your ethernet cable connected to the router and satellite when donig the upgrade. Do not use wireless. 

[dgarbacz]

using chrome for browser. and  wired. 

not sure what "using IE11 or FF browser" is?

i did turn off daisy chain. 

many thanks, d

[dgarbacz]

ok, finally got the updates to install. will test, thanks d 

[FURRYe38]

IE11 is Internet Explorer 11 and FF is FireFox browsers. use these for updating FW if you have the required model.

Disable MIMO and Beamforming and test as well. Facetime shouldn't freeze. Doesn't with my iPhone 6sP.

[dgarbacz]

my whole orbi system freezes every facetime call over 20min . only a full reset helps. i hate it.

[dgarbacz]

and i did all the above suggestions with no improvement.

[FURRYe38]

@DarrenM