iPhone and iPad apps do not recognize Orbi router

[Don46]

I am having a hard time with this. The apps worked earlier, now they will not recognize the router. 

In fact the wi if connection is working fine. The router and satellite are working together. But my phone and iPad apps cannot connect with Orbi. What is the best fix for this. I have done everything to reinstall apps, reinstall router and satellite. Nothing works. I see others with same problem on this board but their solutions make no sense to me and my situation. 

[FURRYe38]

Please post about this in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Good Luck.

[Talk2Mike]

Possibly a double NAT issue from running a modem in router mode.

[Don46]

The modem is new and is a Xfinity gigabyte and it does act as a WiFi router. The network has a different name from the Orbi network and I’ve disabled broadcasting the modem network. I can’t see how to disable the modems router function.
What is the solution?

[Talk2Mike]

If you can’t find out how to turn the router into modem mode set the Orbi into access point mode.

[FURRYe38]

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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@Don46 wrote:
The modem is new and is a Xfinity gigabyte and it does act as a WiFi router. The network has a different name from the Orbi network and I’ve disabled broadcasting the modem network. I can’t see how to disable the modems router function.
What is the solution?

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[CrimpOn]

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@Don46 wrote:
The modem is new and is a Xfinity gigabyte and it does act as a WiFi router.

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Did the Orbi apps work before the Xfinity router was installed and now do not work?