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Orbi WiFi 7 RBE973
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model RBR50 CAN'T GET INTO UPDATE FIRMWARE, PASSWORD DOESN'T WORK

janetschommer
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model RBR50 CAN'T GET INTO UPDATE FIRMWARE, PASSWORD DOESN'T WORK

Can't get in to update firmware default password and username doesn't work never changed it. keeps saying answers to security questions are wrong. How can I get the firmware updated. this is very frustrating.

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Mikey94025
Hero

Re: model RBR50 CAN'T GET INTO UPDATE FIRMWARE, PASSWORD DOESN'T WORK


@janetschommer wrote:

Can't get in to update firmware default password and username doesn't work never changed it. keeps saying answers to security questions are wrong. How can I get the firmware updated. this is very frustrating.


Factory reset your Orbi and this will reset the admin password to the default: https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

 

Message 2 of 3

Re: model RBR50 CAN'T GET INTO UPDATE FIRMWARE, PASSWORD DOESN'T WORK


@janetschommer wrote:

keeps saying answers to security questions are wrong.


Did you ever provide answers to those questions?

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