orbi RBS50 wrong wifi name on bottom sticker

[Frank70]

when i want to install the Orbi router , it is asking to connect through wifi of the Orbi rbs50 ,

the wifi and password is mentioned on the bottom of the device ,

BUT the wifi that is popping up on my laptop isnt the same name , so also the password isnt matching ...

result i cant connect !

pls help

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

You should have a RBR50 as well. The RBS is the satellite that needs to be connected to the base RBR router first. 

Please post here in the Orbi forum:

https://community.netgear.com/t5/Orbi/bd-p/Orbi

[Frank70]

i could connect fianlly the Router but the sattelites want connect 

i ahve reset them , but the power button continues to blink red and i cant connect them at all .

[CrimpOn]

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@Frank70 wrote:

I could connect finally the Router but the sattelites won't connect 

I have reset them , but the power button continues to blink red and I cant connect them at all .

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When the power LED blinks red, the satellite may be broken.  Here's what Netgear's web site says about the power LED:

Router and satellite power button LEDs

Solid green. Your Orbi router and satellite are powered on.
Solid amber. Your Orbi router and satellite are rebooting.
Pulsing amber. You must reset your Orbi router and satellite to factory default settings.
Pulsing red. Your Orbi system might need attention. Contact support.

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

factory reset the router using the back push pin button. Hold it in until the top led turns on AMBER then let go. Wait for the WHITE led to slowly pulsate, then press the black sync button on the back of the RBS and RBR. Wait for the top led on the RBS to turn BLUE. 

Let us know if you can get to this stage or not. 

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@Frank70 wrote:

i could connect fianlly the Router but the sattelites want connect 

i ahve reset them , but the power button continues to blink red and i cant connect them at all .

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[Frank70]

the orbi router ha sthe latest upgrade 

but the satellite cant connect in no other way so impossible for me to see which firmware it has 

[Frank70]

1 satelite is now green but doest connect and also i cant reset it anylonger , even after holding reset button for over 20 sec

the second satelite continues to blink red and nothing happens 

[FURRYe38]

You'll need to file a support ticket and get the RBS replaced:

https://www.netgear.com/mynetgear/registration/login.aspx

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@Frank70 wrote:

1 satelite is now green but doest connect and also i cant reset it anylonger , even after holding reset button for over 20 sec

the second satelite continues to blink red and nothing happens 

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[Frank70]

How do i file for a support Ticket ?

i bought the divices online in thailand " Lazada "

[FURRYe38]

Need to create a user account and profile with the link I provided. 

Good Luck. 

[Frank70]

sorry , i doesnt work on how to creat a support ticket 

i have 3 sattelites and a router 

it should be MUCH easier to exchange this to ones that are working .

[FURRYe38]

You'll have to contact NG support. 

Good Luck.