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Forum Discussion
deereman75
May 26, 2020Aspirant
orbi router is staying magenta other two satelittes are green
rbk23 on the app shows the router is magenta and the other 2 satelites are green i have wifi and internet also it will not hook up to play station 4 for some reason
- May 26, 2020
it started working all of a sudden and was able to connect to playstion didnt really do anything
FURRYe38
May 26, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
deereman75
May 26, 2020Aspirant
firmware is V2.3.5.30 internet is bridge from another modem
- FURRYe38May 26, 2020Guru - Experienced User
What happens if you turn OFF the modem and RBR for 1 minute, then power ON the modem first and let it sync then power ON the RBR.
Has a factory reset and setup from scratch been performed since last FW update?
Be sure to check the modems ISP service signal as well. If the RBR is connected to a bridged modem and the signal fails for any reason, the RBR may reflect this with the top ring appearing as PINK.- deereman75May 26, 2020Aspirant
it started working all of a sudden and was able to connect to playstion didnt really do anything
- FURRYe38May 26, 2020Guru - Experienced User
Possible ISP service issue. Something to have your ISP check out.
Good Luck.