satelite not connecting

[sammydag]

I did the fire ware update and not one of my 2 satatile is not working. the light on top is blinking white. I have tried to resync the satelite, push the reset button, powered off and on. I am lost on getting it to work again.

[FURRYe38]

Did you reset the router and set it up from scratch first. Then setup the Satellites>?

[sammydag]

How do I rest the router and satelites?

[sammydag]

I have tried to reset just my satelite by pushing the reset button on the back with a paper clip for 7 seconds. No change. Will I have to do the same method to the rounter and the other satelite that is working?

[FURRYe38]

10-15 seconds should be good enough. The LED on the back of the satellite should turn amber from green.

[sammydag]

After reset I can not reset up everything again. The router light is solid white, satellite 1 is solid blue, and satellite 2 is flashing white. Trying to set it back up with the app.

[DarrenM]

Did you get the system working sammy?

DarrenM

[sammydag]

NO

[FURRYe38]

I recommend you get ahold of NG support or @DarrenM as see if they can help you out. 

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@sammydag wrote:

NO

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[sammydag]

Ok thanks. I will send them a message.

[FURRYe38]

Let us now how it goes 

[sammydag]

I haven't heard back from @DarrenM  yet.

[sammydag]

Just finish talking to netgear support. The satellite is going to get replaced. It will not communicate wireless or hard wired to the router.

[FURRYe38]

Probably a bad unit. Let us know how the new replaced unit does. 

[sammydag]

I just got the new replacment satelite up and running yesterday with now problems for now.