NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
unable to connect iphone orbit app to router
Hello, I have an Orbi mesh network that currently works for all my computers and an ipad. When I try to connect to the Orbi app on my iphone, I keep getting a prompt that says "incorrect password." ...
Let us know if there is any progress on this.
boseyman1 wrote:Hello,
I have an Orbi mesh network that currently works for all my computers and an ipad. When I try to connect to the Orbi app on my iphone, I keep getting a prompt that says "incorrect password." The password is cleary written on the router and on both satellites, so I know I am entering the correct password. I have deleted the app and then re-installed it. I have re-started all the routers and the orbi network. I still get the same result and cannot connect with the app when I to to setting/wi-fi/orbi**. Any suggestions on what to do? My phone connects fine with my FIOS router, and the Orbi routers also comes up on the available list of routers. I know I am entering the correct password. Appreciate any suggestings. Thank you.
First, thank you all for helping me with suggestions. I did use the password recovery procedure that Netgear suggested, and I saw that my admin password had changed. I was still not able to log in. So, I deleted the Orbi app, and then re-installed it. I then tried setting up my Orbi router as a new device. When it prompted me to connect to it, I simply placed my phone next to my macbook pro(which was connected to the Orbi router) and a pop up window on the laptop prompted me, "do you want to share your Orbi password with your iphone?" I answered yes, and boom my phone was connected. Problem solved. I updated my hardware to the the new firmware and everything is fine. So, now all devices are on the Orbi mesh.
Not the most elegant solution, but when I tested the network everything was connected and upload/download speeds were great. Thank you all again for your help! Much appreciated.
Glad you got it working. Please mark your post as solved so others will know.
Enjoy.
boseyman1 wrote:First, thank you all for helping me with suggestions. I did use the password recovery procedure that Netgear suggested, and I saw that my admin password had changed. I was still not able to log in. So, I deleted the Orbi app, and then re-installed it. I then tried setting up my Orbi router as a new device. When it prompted me to connect to it, I simply placed my phone next to my macbook pro(which was connected to the Orbi router) and a pop up window on the laptop prompted me, "do you want to share your Orbi password with your iphone?" I answered yes, and boom my phone was connected. Problem solved. I updated my hardware to the the new firmware and everything is fine. So, now all devices are on the Orbi mesh.
Not the most elegant solution, but when I tested the network everything was connected and upload/download speeds were great. Thank you all again for your help! Much appreciated.