Forum Discussion

Guide

Dec 04, 2018

using 2.4 vs 5 Ghz..

Hello, I have a few devices which operate only on the 2.4 Gz band...how do I ensure that these devices will only connect via 2.4 and not try to connect via 5 ? None of them are showing up as conn...

Troubleshooting

ekhalil

Master

Dec 04, 2018

This can be caused by that your Nest Protect devices were previously connected to another router with the same SSID?
Please check this:
https://community.netgear.com/t5/Orbi/Orbi-and-Nest-Protect-issues/m-p/1159980/highlight/true#M857

macjohn

Guide

Dec 04, 2018

Hi,

Thank you for the link...earlier this year I had done what is described several times and the products show up on my attached devices list for

about 2 minutes, then are removed from the list back onto my un-attached list. It is frustrating,

Thanks again, and I will attempt another re-set...I appreciate your input