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AX6000 reboot / reconnect slow

grady7
Aspirant

AX6000 reboot / reconnect slow

Hi,

 

I've been using my orbi ax6000 for a few months, and mostly love it.

 

My one issue is that I regularly have to reboot my xfinity router due to local slowdowns.  Whenever I reboot the router, it takes almost 30 minutes for the ORBI wifi network to allow device connections.  The light on the unit stays purple for the entire process.

 

Seems incredibly long to be down for a simple router reboot.

 

Thoughts?

Message 1 of 15

Accepted Solutions
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

I'd make contact with NG support. Ask about an RMA.

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


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Message 11 of 15

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FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Build in router here by chance? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 2 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

Thanks for your help!    Answers below.

 

What Firmware version is currently loaded?

 

- v3.2.16.6


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Build in router here by chance? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

 

- Arris Model TG1682G


Couple of options,

 

- I will read through these, and see  if I need to reach out to the ISP.  I should be able to figure out how to disable the wifi radios.


1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode

Message 3 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

OK. Option #3 is the easiest...

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 4 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

oh no.  I just changed the orbi to AP mode per suggestion below, and I can't access anything now.  The orbi wi-fi is dow, and it will not accept my challenge answers to the questions, so i can switch it back.

 

What do I do??

 

Message 5 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

 

okay - somehow I got back in and switched it back.  I don't like AP mode, since it disables so many other functions.

Message 6 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

Try option #2...

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 7 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

thanks again for sticking with me.

 

I tried option 2, and it still took 25 minutes for the ORBI network to become reliable.

 

The problem is that I can no longer access my xfinity router without using the X-FI app.  For some reason the password I've used forever to get into my router is not working.  The X-Fi app will only allow you to make wi-fi networks invisible.  It will not allow you to turn them off.

 

Next step is to call xfinity to see if they can get me into my router.

 

 

Message 8 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

Keep us posted...

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 9 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

finally got through to xfinity, and I get back into the router.  Wifi radios have been disabled on the xfinity device, and the reboot still took 27 minutes.  The Orbi device showed the purple light the entire time.

Message 10 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

I'd make contact with NG support. Ask about an RMA.

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

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Message 11 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

thanks for your help.

Message 12 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

Good Luck. Smiley Wink

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 13 of 15
grady7
Aspirant

Re: AX6000 reboot / reconnect slow

quick update.

 

it turns out the issue was with my xfinity router.  I replaced the router this week, and the full cycle reboot was done in about 3:45.  The new xFi router is a significant step-up.

 

I just figured I would post that up for anyone who might experience long waits to reestablish a wifi connection after router reboot.

 

Happy Thanksgiving all.

 

-Grady

Message 14 of 15
FURRYe38
Guru

Re: AX6000 reboot / reconnect slow

Glad it was the router and not the Orbi system. WIll keep this in mind. Thanks for letting us know.

 

Enjoy. Smiley Wink 

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi CBR752 v4.6.7.7(Gateway Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), RAXE500(v78), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

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