After firwmare updare RBKE960

[atiq020]

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

[FURRYe38 · Accepted solution]

How did you try to downgrade the RBR? 

Using a wired PC and web browser and downgrading the RBR using the downloaded FW file from prior version should have worked long enough for you to get the RBS re-connected, then manually update them, then the RBR lastly. 

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@atiq020 wrote:

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

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[michaelkenward]

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@atiq020 wrote:

I Upgrade my orbi rbke960 router firwmare to the latest

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While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[atiq020]

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

[FURRYe38 · Accepted solution]

How did you try to downgrade the RBR? 

Using a wired PC and web browser and downgrading the RBR using the downloaded FW file from prior version should have worked long enough for you to get the RBS re-connected, then manually update them, then the RBR lastly. 

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@atiq020 wrote:

I Upgrade my orbi rbke960 router firwmare to the latest but unfortunatly both satellites are not upgarded Now my router not find any sattellites 

i tried to downgrade firmware manually but its fail.

NOW its router latest firmware but both rbks960 not showing  or adding i unlpug all but not resolved. also i connect one of my salttelie directly eathernet cable with router and try to add but still not find

please Advise APPRECIATE

Thanks

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[KevinLiT]

Hello atiq020,

Welcome to the NETGEAR Community!

I understand that you are not able to SYNC your RBRE960 to your satellites due to a firmware mismatch. Please connect your PC to your satellite and then manually upgrade your satellites. 

Please navigate to the link below for instructions on manually upgrading your satellite:

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Please keep me informed of the progress of this issue!

Best,

Kevin

Community Team

[atiq020]

Thankyou i done as per your instruction Now all 2 sat are working fine and backhaul are GOOD Now my next question is in future if i found new firmware how do i  without this all mess? normally i just check on login to router and if any available i Upgrade

But i checked  all of you advised Download for satelites FIRST  but when i click its starts checking from router and then satellites 

IF FIRST SATELITE then Router so netgear should fixed this ? not everyone goes to forums or googles  we just check and press and go  pleaes clear Many thanks

[FURRYe38]

The check only performs a check to see whats out there against what is on your system. This is only a check, no FW is being applied at this point. If you do use the Auto Update or FW check then select the Update ALL button, the update system should then apply any FW updates to the RBS first then the RBR lastly. At least theoretically. 

I recommend that you disable the FW auto update feature on the RBR. Then check here in the forums or on NGs download site for any updates to your Orbi system. Then manaully update your RBS first then the RBR lastly.

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System