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Cannot access admin panel anymore (Orbi RBR850)

rdouma
Aspirant

Cannot access admin panel anymore (Orbi RBR850)

Apologies if this is not the correct channel, I don't see anything else that seems to match my Orbi RBR850. 

 

Problem: I discovered today I cannot access the admin panel on the router anymore, nor does the iOS app connect anymore. It always worked before. I restarted the router, and tried again without success. I connected my desktop to the router through Ethernet as well to exclude a possible WiFi-related issue. I suspect the router upgraded to a new version of the firmware that broke it? Contacting support is impossible because my "extended technical warranty" expired in February which was a nice way of Netgear telling me to get lost.

 

Hoping for someone with some insights/ideas.

Message 1 of 4
FURRYe38
Guru

Re: Cannot access admin panel anymore (Orbi RBR850)

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-St...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4
rdouma
Aspirant

gRe: Cannot access admin panel anymore (Orbi RBR850)

Thanks for the link. I still hope Netgear will come up with a solution that doesn't require a factory reset. I don't look forward to configuring it again (yes, I should have made a recent backup of the configuration and I didn't) but also I'm just worried that that will really brick it.

Message 3 of 4
FURRYe38
Guru

Re: gRe: Cannot access admin panel anymore (Orbi RBR850)

It won't. 

 

Make contact with NG support and see if they can help you first. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Router Mode |  Wifi Router CAX800 (Router Mode) and RBK963 (APMode) | and MK63 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M |

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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