Cant contact support without paying for a support agreement
Cant contact support without paying for a support agreement. This is after Netgear bricked my system with an automatic update. They are suggesting this community where they apparently are not present.
Re: Cant contact support without paying for a support agreement
I feel your pain because you're not even close to being alone on this. Continued to have internet, but was unable to access router. Only way our was a factory reset. Got this from Netgear!
Re: Cant contact support without paying for a support agreement
Thanks for sharing, but if the solution is to start all over again it is not really a solution. I have 60+ devices with assigned IP and other setup. It will take me 2-3 hours to do this setup again and it is not the first time this has happened.
Thanks for sharing, but if the solution is to start all over again it is not really a solution. I have 60+ devices with assigned IP and other setup. It will take me 2-3 hours to do this setup again and it is not the first time this has happened.
Looks like you are one of the customers facing an awkward situation:
Do without access to the Orbi system until (if?) Netgear remedies the situation automatically. They were able to force the defective firmware on these routers. Presuming that the update mechanism continues to work, they should be able to force new firmware that works. The question is how long it will take to understand what caused the problem, come up with a fix, test the fix to make sure it doesn't do something worse, and roll it out.
Bite the bullet with a factory reset, reconfigure, and force yourself to save the configuration file every time a change is made to it. (My downfall. I get complacent and suddenly realize my configuration backup is months old.)
Re: Cant contact support without paying for a support agreement
What a crappy experience, and I'm not alone it seems! I have the same issue, I'm a software engineer, it's clear to me this is a problem with the product, the KB article(s) shared on this thread do not acknowledge that there is a problem. I've disconnected all the cables from the router and connected the laptop to router directly through a network cable. Also unplugged from power all satellites. I can successfully ping 192.168.1.1. When trying to connect to http://192.168.1.1/login I get an "192.168.1.1 refused to connect." . Also tried 'curl http://192.168.1.1/' command and I get a 'Connection refused' error back. If I connect the router to the Internet, I can actually browse the internet without problems, but I cannot connect to the admin interface. I can connect to the admin interface of the satellites if I plug them in. I hope this is a bricked firmware and not something worse like a security issue.
What a crappy experience, and I'm not alone it seems! I have the same issue, I'm a software engineer, it's clear to me this is a problem with the product, the KB article(s) shared on this thread do not acknowledge that there is a problem. I've disconnected all the cables from the router and connected the laptop to router directly through a network cable. Also unplugged from power all satellites. I can successfully ping 192.168.1.1. When trying to connect to http://192.168.1.1/login I get an "192.168.1.1 refused to connect." . Also tried 'curl http://192.168.1.1/' command and I get a 'Connection refused' error back. If I connect the router to the Internet, I can actually browse the internet without problems, but I cannot connect to the admin interface. I can connect to the admin interface of the satellites if I plug them in. I hope this is a bricked firmware and not something worse like a security issue.
