Re: Constant small dropouts on brand new Orbi AX4200 Mesh Wifi 6 (2 satellites)


Constant small dropouts on brand new Orbi AX4200 Mesh Wifi 6 (2 satellites)

Hi everyone

I have recently purchased a new Orbi wifi 6 package with 2 satellites.


My primary purpose for this is to ghet my remote office working well in a new house. I replaced an older version of the Orbis that only had one satellite as it couldnt reach my office well enough 


I am experiencing constant small drop outs (most between 5-10 seconds in duration with the occasional 20 second one).


I have a fast connection operating at a consistent 90-97% of plan speeds (NBN 75/20 connection)


My ISP has been tracing the connection for a few days. I have been doing the same thing. I am able to see dropouts all the time, my ISP is not. Response from my ISP:


"Our ping plotter shows no dropouts over the coarse of a 48 hour period. In this case I would suggest looking into the hardware a bit further, Try replacing ethernet cables were possible and look into resetting the Wi-Fi hardware, If you need a hand with this let us know!"

My view: 


Reply from bytes=32 time=31ms TTL=238

Reply from bytes=32 time=54ms TTL=238

Reply from bytes=32 time=41ms TTL=238

Reply from bytes=32 time=52ms TTL=238

Reply from bytes=32 time=56ms TTL=238

Request timed out.

Reply from bytes=32 time=34ms TTL=238

Reply from bytes=32 time=37ms TTL=238

Reply from bytes=32 time=46ms TTL=238

Reply from bytes=32 time=41ms TTL=238


Above is pretty much constant... every 5-20 mins i get a drop out 


I have tried to wire the remote PC (30metre cord through the house!) and it stops the drop outs which narrows this whole thing down to these orbi satellites. 


I have tried to wire intro the nearest satellite and its the same issues, for obvious reasons. 


I am looking at returning these and getting my money back but hoping someone here has a solution because I don't have any other ideas other than the 30 meter cord which my wife doesn't love!


Thanks in advance 

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Re: Constant small dropouts on brand new Orbi AX4200 Mesh Wifi 6 (2 satellites)

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. 📡


What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?


Is Armor or SPC enabled? 


Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings



My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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