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Re: Devices not connecting to satellite
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Devices not connecting to satellite
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Re: Devices not connecting to satellite
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-W... 📡
https://youtu.be/UR0viMLISz4
Any Wifi Neighbors near by? If so, how many?
Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
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Re: Devices not connecting to satellite
The first satellite is approx 53 ft from the router. Second is another 30 ft or so past it.
How do I find that setting to change the percentage from 100 to 50? Is it on the orbi app or do I have to log on to a desktop version? Can’t find that setting in the app.
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Re: Devices not connecting to satellite
Under Advanced Tab/Advanced Settings/Wireless Settings using a web browser.
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Re: Devices not connecting to satellite
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Re: Devices not connecting to satellite
Sounds like your system was caught up in the auto update debacle. You can wait for NG to do something, contact NG support and ask for there help or do a factory reset and setup from scratch with a wired PC and web browser connected to the RBR to re-gain more immediate access.
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Re: Devices not connecting to satellite
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Re: Devices not connecting to satellite
@Clfleck wrote:
How in the heck do you contact NG? There is no customer service phone number I can find and I’m out of warranty for phone support. It keeps driving me to this forum. I’m about to pull my hair out. Anyone got a contact phone number???
The short answer is, "You Can't Contact Netgear."
Bummer.
You can contact GearHead, a company affiliated with (or owned by?) Netgear that will charge you to provide support:
Many of us came to the community forum in hopes that we could avoid paying for help. In my case, my questions were answered by some very helpful volunteers and I have participated in the forum ever since out of gratitude.
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Re: Devices not connecting to satellite
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more