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Disastrous RBR750 ping spikes - help please

andrayxz
Aspirant

Disastrous RBR750 ping spikes - help please

Recently bought RBR750 Orbi (WiFi 6 Router AX4200) mesh with two satelites.

Coverage and speeds are great but having massive ping spikes (up to 1500ms) every 10-20 seconds which are making my online video and gaming unbearable.

 

- Network map attached

- Ping report attached

- No neighbours around

- Distance between router and 1st satellite: 16ft

- Distance between 1st and 2nd satellite: 32ft

- Main Orbi router WAN port connected directly to ONT FTTH box (Model: Zhone zNID-GPON 2301)

 

Troubleshooting tried:

- Updated firmare (V3.2.18.1_1.4.14 )

- Disabled Armor

- Enable WMM (Wi-Fi multimedia) settings (for 2.4 and 5GHz a/n/ac/ax): changed to 2347 and Short Preamble 

 

Advanced Settings

- Use Router as DHCP Server - ON

- Disable Port Scan and DoS Protection - ON
- Respond to Ping on Internet Port - ON
- Disable IGMP Proxying - ON
- NAT Filtering - Open
- Disable SIP ALG - ON

- Turn UPnP On - ON

- IPv6 - Disabled

 

Any ideas? Seems this is a serious problem that has been persisting since RBR50.

Thank so much!

 

 

Screen Shot 2021-05-25 at 1.23.07 PM.png

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 8
FURRYe38
Guru

Re: Disastrous RBR750 ping spikes - help please

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

Thank you.

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 2 of 8
CrimpOn
Sensei

Re: Disastrous RBR750 ping spikes - help please


@andrayxz wrote:

Recently bought RBR750 Orbi (WiFi 6 Router AX4200) mesh with two satelites.

Coverage and speeds are great but having massive ping spikes (up to 1500ms) every 10-20 seconds which are making my online video and gaming unbearable.

 

Advanced Settings

- Respond to Ping on Internet Port - ON Any particular reason for this?
- Disable IGMP Proxying - ON
- NAT Filtering - Open - Mine is set to Secure
- Disable SIP ALG - ON Any particular reason for this?

- Turn UPnP On - ON - Is this required for gaming?


It might be helpful to determine if these ping spikes are caused by the ISP connection or the Orbi.  If it is the ISP, nothing done to the Orbi will fix the problem.  Perhaps some devices that are connected to the Orbi could be added to the ping program to see if they also exhibit this phenomenon.

 

How is the computer recording these ping responses connected?

  • With ethernet to the Orbi router?
  • To one of the Orbi satellites?

Which Ping Test is this?

I love my Orbi.
Message 3 of 8
FURRYe38
Guru

Re: Disastrous RBR750 ping spikes - help please

"- Distance between router and 1st satellite: 16ft" 16 feet is too close. 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 4 of 8
andrayxz
Aspirant

Re: Disastrous RBR750 ping spikes - help please

Router and 1st satellite are connected via cable, this should not have an impact imo.

Message 5 of 8
FURRYe38
Guru

Re: Disastrous RBR750 ping spikes - help please

Regardless of connection of the RBS, distance is too close. 

Is the RBS directly connected to the back of the RBR or is there a switch in between? 
What is the quality of the LAN cable used between the RBR? CAT#? 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 6 of 8
andrayxz
Aspirant

Re: Disastrous RBR750 ping spikes - help please

Yes, RBS is directly connected to RBR. The cable used is Cat5E.

 

Message 7 of 8
FURRYe38
Guru

Re: Disastrous RBR750 ping spikes - help please

You might try a CAT6 LAN cable as a test...

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

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