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Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

Hello, I have a RBR750 Router + Mesh System (3 satellites) and ever since updating to the new firmware in July (V4.6.3.7) I've had persistently slower DL speeds (from 900 to ~600 Mbps) and the router and satellites have been regularly cutting out and resetting throughout the day (which has been brutal). 

 

I know there's another post around slower speeds, but wondering if anyone has had issues with devices dropping or resetting since this update if there are any troubleshooting tips to resolve. 

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FURRYe38
Guru

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

NG doesn't let us know when new Fw is coming out so will have to be patient. Hopefully sooner then later. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router SXK30(v.122) and R8500(v.158) Router Mode and Wired Backhaul | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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FURRYe38
Guru

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

This is a known issue that NG is aware of. It effects the speed results on the RBRs internal speed test app. 

Use a external speed test app with a wired PC and you should see near 900Mpbs if that what you pay for from your ISP. 

Also disable AX mode on the RBR. Users have posted this is helping there systems in mean time. 

 

Hopefully should be fixed in next FW update. Please be patient. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router SXK30(v.122) and R8500(v.158) Router Mode and Wired Backhaul | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 6

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

Thanks. Is the just pertaining to the bandwidth issue, or does it also result in the devices consistently resetting and losing signal? 

Message 3 of 6
FURRYe38
Guru

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

Both. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router SXK30(v.122) and R8500(v.158) Router Mode and Wired Backhaul | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 4 of 6

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

Ah good to know, thanks for the follow up.

 

Is there any estimate on when the next FW update will be? This is a pretty bail #fail.

Message 5 of 6
FURRYe38
Guru

Re: Lower DL Speeds & Frequent Disconnects After Firmware Update to V4.6.3.7

NG doesn't let us know when new Fw is coming out so will have to be patient. Hopefully sooner then later. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router SXK30(v.122) and R8500(v.158) Router Mode and Wired Backhaul | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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