I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. With Netgear support, I get a continuous stream of either unfulfilled promises and total non-responsiveness. Netgear products used to be good, but the service is consistently pathetic.
Months in, Netgear still has offered no solutions. They have tried failed patches and firmware updates. All I'm getting at this point is, "we're trying as hard as we can", followed by days/weeks of silence. Until the process repeats, with no end in sight.
Netgear has trained me to despise the company. Such a shame.
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. With Netgear support, I get a continuous stream of either unfulfilled promises and total non-responsiveness. Netgear products used to be good, but the service is consistently pathetic.
Months in, Netgear still has offered no solutions. They have tried failed patches and firmware updates. All I'm getting at this point is, "we're trying as hard as we can", followed by days/weeks of silence. Until the process repeats, with no end in sight.
Netgear has trained me to despise the company. Such a shame.
I wish I could factory reset, but that cure is worse than the disease. The last time Netgear forced me to factory reset, I lost all my IP address reservations (~75), my VPN config, and a bunch of other parameters, all of which are necessary for my home automation environment. The idea of recreating all that gives me severe hypertension. And, in case you're wondering, yes I had made a backup of my environment, but Netgear informed me that it was corrupted and that they couldn't/wouldn't try to repair the file.
So I feel like my only option is to wait for this ill-defined patch to show up one day and be effective. No definition of how or when this will occur.
And, in case you're wondering, yes I had made a backup of my environment, but Netgear informed me that it was corrupted and that they couldn't/wouldn't try to repair the file.
Perhaps the config file is not totally lost. There is a program that will print out the contents of an Orbi config file as text. When sorted, the file present the useful information in an organized way. Could you perhaps give this a try and see what happens?
It is so refreshing to hear from someone who is within that magic "90 days of complimentary support" and is able to actually open a case with Netgear. (Results are not so encouraging. I had expected that they would request the router serial number from you and say that the firmware would be refreshed as it was for a number of customers.)
The backup file was from the last time Netgear completely screwed me. This time, which has been going on for months now, I didn't make another backup. It never dawned on me that I would be able to access my router. smh
NG told me it was completely corrupted and useless so I didn't save it. Anyway, it was from the last disaster (like a year ago). I completely rebuilt and reconfigured my router since then. That file wouldn't be that useful to me now.
NG is telling me that rolled out the patch to both of my RBR750s, yet neither one works still after many reboot attempts.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Looks like it's an Arris BGW210. I've rebooted it too, and still can't access my router. Netgear is zero help.
Can you imagine what would happen if you bought a new car and were unable to access the dashboard or the engine to maintain vehicle? It would never be tolerated. And then the manufacturer said it would take months to repair, during which time you can't contact us without paying. And then they still hadn't fixed it, months later. And so their answer was, "We're trying as hard as we can and we're sorry. We don't know what the problem is, but we're working as hard as possible." Just pathetic. Netgear has trained me to despise Netgear.
So you'll need to factory reset and setup from scratch.
You'll need to save off a new back configuration to file. Always do this each time you make a change to the system. Never hurts to have too many backup configurations on file.
Factory reseting means spending days reconfiguring. But I guess I don't have a choice. So I've been sitting here all afternoon following Netgear's instructions to factory reset. I get the Amber LED after holding a paper clip into the reset hole for 10+ seconds, but then the router reboots with the same old SSID, not factory reset. Tried calling Netgear. They are worse than useless.
Factory reseting means spending days reconfiguring. But I guess I don't have a choice. So I've been sitting here all afternoon following Netgear's instructions to factory reset. I get the Amber LED after holding a paper clip into the reset hole for 10+ seconds, but then the router reboots with the same old SSID, not factory reset. Tried calling Netgear. They are worse than useless.
Factory reseting means spending days reconfiguring. But I guess I don't have a choice. So I've been sitting here all afternoon following Netgear's instructions to factory reset. I get the Amber LED after holding a paper clip into the reset hole for 10+ seconds, but then the router reboots with the same old SSID, not factory reset. Tried calling Netgear. They are worse than useless
This worked, thank you. Why is it that you all are so helpful (and quick), yet Netgear support Is so slow and useless? Shocking to me.
One of my satellites is still showing as "Out of Sync" -- I've tried to sync a dozen-ish times. I've followed all the tips in the community, but no joy. Any ideas?
One of my satellites is still showing as "Out of Sync" -- I've tried to sync a dozen-ish times. I've followed all the tips in the community, but no joy. Any ideas?
Fortunately, doing a factory reset on a satellite is 'practically painless'.
Power the satellite off so that in a few minutes it shows 'disconnected' and asks if you want to remove it.
Remove it.
Use the paperclip to factory reset the satellite when it is powered up again.
Select the "Add Orbi Satellite" from the main web menu and add it.
My guess is that in the present condition, it is not possible to connect to the satellite web interface to determine which firmware the satellite has?
This worked for the satellite, thank you. How can it be true that this community is 10000x more helpful than Netgear's own support staff? Mind-numbing. If my customer support team behaved anything remotely like Netgear's, I'd fire them on the spot.
I hear you -- while you fine folks helped me cope, I definitely would not describe the state of Netgear's router software as being solved. I have zero confidence that I could go through this process again without many problems.
I did however make a backup file first thing. Fool me once, shame on you Netgear. Fool me twice, shame on me!
