NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Renco's avatar
Renco
Aspirant
Feb 23, 2022

Network problems with orbi rbk853

Hi,   I've been using my orbi for around 6 moths now, all without problems but lately I've been having some annoying issues. Sometimes my youtube video will randomly stop playing and if i refresh ...
Renco's avatar
Renco
Aspirant
Feb 23, 2022

Thanks for the tips,

 

I was able to update the firmware manually but the problems still occurs.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 23, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ðŸ“¡

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Turned off AX mode or 2.4Ghz under Basic tab/Wireless settings.
    Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings