Reply

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

raven_au
Virtuoso

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released


@wjbridge wrote:

So I am noticing although I have disabled the AX features, my RBS750 still disconnects once a day (blue light and devices disappear). The network is definitely not stable. I was looking over the posts about a DHCP issue but not understanding how it applies to me with a Netgear modem from Comcast to RBR750. I do have my DHCP giving out IP address from 192.168.1.X to 192.168.1.Y so I can assign static IP addresses after 192.168.1.Y.


Think of what might happen if the router DHCP server is very slow or stops giving out IP addresses (which has caused a lot of trouble for me). It looks to me like clients disconnect and try again, and the Satellites get their IP addresses refreshed after a time just like any DHCP client.

Message 251 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

You can try this:

https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2131307/highligh...


@wjbridge wrote:


So I was contacted by support and gave them some debug logs (contacted on 8/20). I also gave them some more over the weekend. Based on our conversation, they are still collecting data to troubleshoot the issue. I am also very fustrated that these expensive routers can be crippled by a non-voluntary firmware update (also complained about this to them). I come from an embedded software background (been doing it for over decade). I offered to speak with one of their software engineers directly to help troubleshoot the issue engineer to engineer.

 

Since this is such a widespread issue, I do wish that officals from NG could post on this forum updates weekly (sticky thread). I have a Rachio sprinkler controller and the Homekit was buggy due to a firmware update. They are posting updates (even if there is nothing to report) for some communication to their customers. I would implor NG to do the same.

 

So I am noticing although I have disabled the AX features, my RBS750 still disconnects once a day (blue light and devices disappear). The network is definitely not stable. I was looking over the posts about a DHCP issue but not understanding how it applies to me with a Netgear modem from Comcast to RBR750. I do have my DHCP giving out IP address from 192.168.1.X to 192.168.1.Y so I can assign static IP addresses after 192.168.1.Y.


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 252 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I agree and asked them about this.

 

Can't presume to know what developers are doing. 

 

No router mfrs announces when new FW is forth coming. 

 


@raven_au wrote:

@FURRYe38 wrote:

You guys can try this:

https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2130838/highligh...

 

FW fixes don't happen over night. 


But removing the current broken version so that people don't get the broken update pushed onto them or simply not advertising the broken version seems like the sensible thing to do.

 

Since they haven't done that you have to conclude they aren't taking the complaints seriously or simply don't believe the problems are serious since the developers obviously never use the routers themselves.

 

So when will there be an update to help with this ... one year ... two ...


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 253 of 538
wjbridge
Star

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

So I downgraded by RBR750 and RBS750 to V3.2.18.1_1.4.14. I wanted to start completely fresh without using backups.

 

These were the steps I took:

1. Download latest v3 of the RBR750 and RBS750 firmware

2. Disconnect the WAN from the RBR750 (disconnect internet)

3. Downgrade the firmware to the RBS750 using two wired connections (desktop to RBR750 and RBR750 to RBS750)

4. Downgrade the firmware to the RBR750 using that HTML trick on the firmware update page [AWESOME BY THE WAY!]

5. Performed a factory reset on the RBR750 using the web menu and performed a hard factory reset (via reset button) on the RBS750

6. Setup the RBR750 and blocked the following services

  • explore.netgear.com
  • downloadcenter.netgear.com <- used during the firmware update page
  • http.fw.updates1.netgear.com
  • updates1.netgear.com
  • devcom.up.netgear.com <- used during the firmware update page
  • netgear-devrecog.fing.io <- used during the firmware update page
  • netgearup-dev.s3-us-west-2.amazonaws.com <- used during router booting process

7. Setup my LAN, custom DHCP address reservations, and custom DNS server (AdguardHome)

8. Reconnected the WAN (enabled internet)

 

From my testing the router was still trying to contact the update servers even with the "block sites" in the blocked list. The router logs also did not indicate any block sites being well...blocked. Since I am using a custom DNS solution, my service blocked those domains listed above which resulted on the firmware update page of "Service unreachable". The blocked sites option is not a way of blocking updates. The non-custom DNS solution would be to flash V3.2.10.10 to have access to Telnet to the router and disable updates through setting variables in the nvram.

 

I am finally on the previous version of the firmware.

Message 254 of 538
remsreef
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

My Orbi RBR750 and RBS750 have been stable and fast with the 4.6.3.7.. here are my settings:

1. Wireless Setup - Enable AX checked
2. LAN setup - I changed my router’s IP address to 192.168.1.100
3. LAN setup - DHCP range from 192.168.1.2 to 192.168.1.254
4. Advanced - Wireless Settings - unchecked “20/40 mhz coexistence”
- Enable WMM for 2.4 and 5ghz both checked
- CTS/RTS threshold to 2347 for both 2.4 and 5g
- Transmit power for 2.4g to 25% and 5g to 100%

That’s pretty much it. I did change the SSID to “test” so nothing could connect to the router and satellite while I was setting everything up. Everything else was on default. After everything was setup, I rebooted the router and satellite, then changed the SSID back to the old name so all the wireless devices could connect. Everything has been rock solid for me, no disconnects and the speeds are fast. Good luck!
Message 255 of 538
Gatorade2000
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

@remreef, what bandwidth do you have? and what speed are you getting?
Message 256 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Good to hear that is working back on V3.

Thanks for letting us know. 


@wjbridge wrote:

So I downgraded by RBR750 and RBS750 to V3.2.18.1_1.4.14. I wanted to start completely fresh without using backups.

 

These were the steps I took:

1. Download latest v3 of the RBR750 and RBS750 firmware

2. Disconnect the WAN from the RBR750 (disconnect internet)

3. Downgrade the firmware to the RBS750 using two wired connections (desktop to RBR750 and RBR750 to RBS750)

4. Downgrade the firmware to the RBR750 using that HTML trick on the firmware update page [AWESOME BY THE WAY!]

5. Performed a factory reset on the RBR750 using the web menu and performed a hard factory reset (via reset button) on the RBS750

6. Setup the RBR750 and blocked the following services

  • explore.netgear.com
  • downloadcenter.netgear.com <- used during the firmware update page
  • http.fw.updates1.netgear.com
  • updates1.netgear.com
  • devcom.up.netgear.com <- used during the firmware update page
  • netgear-devrecog.fing.io <- used during the firmware update page
  • netgearup-dev.s3-us-west-2.amazonaws.com <- used during router booting process

7. Setup my LAN, custom DHCP address reservations, and custom DNS server (AdguardHome)

8. Reconnected the WAN (enabled internet)

 

From my testing the router was still trying to contact the update servers even with the "block sites" in the blocked list. The router logs also did not indicate any block sites being well...blocked. Since I am using a custom DNS solution, my service blocked those domains listed above which resulted on the firmware update page of "Service unreachable". The blocked sites option is not a way of blocking updates. The non-custom DNS solution would be to flash V3.2.10.10 to have access to Telnet to the router and disable updates through setting variables in the nvram.

 

I am finally on the previous version of the firmware.


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 257 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Thanks for letting us know about this and what you configured. 

Keep an eye on this for next few days and let us know how the system works. Hoping this will bring stability to your system.

Curious about changing the router IP to .100. I presume this maybe something you normally do or was this a trobleshooting idea? I normally use .0.1 for the router and .100 to .150 for DHCP IP address pool since I don't have more than 40 devices anyways. 


@remsreef wrote:
My Orbi RBR750 and RBS750 have been stable and fast with the 4.6.3.7.. here are my settings:

1. Wireless Setup - Enable AX checked
2. LAN setup - I changed my router’s IP address to 192.168.1.100
3. LAN setup - DHCP range from 192.168.1.2 to 192.168.1.254
4. Advanced - Wireless Settings - unchecked “20/40 mhz coexistence”
- Enable WMM for 2.4 and 5ghz both checked
- CTS/RTS threshold to 2347 for both 2.4 and 5g
- Transmit power for 2.4g to 25% and 5g to 100%

That’s pretty much it. I did change the SSID to “test” so nothing could connect to the router and satellite while I was setting everything up. Everything else was on default. After everything was setup, I rebooted the router and satellite, then changed the SSID back to the old name so all the wireless devices could connect. Everything has been rock solid for me, no disconnects and the speeds are fast. Good luck!

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 258 of 538
cpmassen
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I spent another 2-3 hours chatting with support last night becuase I still have 1 device (Samsung TV) that will not be given an IP appress to connect to the interent.  I have 4 other Samsung TV's in the house that connect just fine so not sure why this one is not connecting.  I confirmed that I can easily connect the TV via a hotspot on my phone.  Last night I followed the guidance and factory reset and started over.  The TV connected just fine once that reset took place.  The satellite remained off and not connected during this process.  Once I plugged in the satellite and the TV switched connection from the router to the satellite the TV lost internet connection and continues to not connect at all.  Any ideas why this would be persisting still?  They were of no help last night. 

Message 259 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Do the other TVs connect to this RBS? 

Are all TVs same brand and model#? 

If so, be sure FW updates on the TV are the same. 

Has this TV worked before on prior version of Orbi FW? 

 


@cpmassen wrote:

I spent another 2-3 hours chatting with support last night becuase I still have 1 device (Samsung TV) that will not be given an IP appress to connect to the interent.  I have 4 other Samsung TV's in the house that connect just fine so not sure why this one is not connecting.  I confirmed that I can easily connect the TV via a hotspot on my phone.  Last night I followed the guidance and factory reset and started over.  The TV connected just fine once that reset took place.  The satellite remained off and not connected during this process.  Once I plugged in the satellite and the TV switched connection from the router to the satellite the TV lost internet connection and continues to not connect at all.  Any ideas why this would be persisting still?  They were of no help last night. 


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 260 of 538
remsreef
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I changed it to 192.168.1.100 just for testing purposes and since it’s been stable, I didn’t want to change it back to the defaults 192.168.0.1 or 192.168.1.1.

Message 261 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

👍

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 262 of 538
raven_au
Virtuoso

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released


@remsreef wrote:
I changed it to 192.168.1.100 just for testing purposes and since it’s been stable, I didn’t want to change it back to the defaults 192.168.0.1 or 192.168.1.1.


I take it you put a DHCP reservation in for 192.168.1.100 then?

Message 263 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

You can't use a reservation for 1.100 if it's the router IP address. Next available reservation would be .101.

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 264 of 538
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Sorry , I'm confused, can you walk me through what you did here? My connection to my sattalites have been HORRIBLE and constantly dropping.

I have Verizon FIOS and an ONT. My Orbi has always been 192.168.1.1 and all the devices 192.168.1.X 

What did you changed that fixed it? 

Thank you!

Message 265 of 538
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Sorry , I'm confused, can you walk me through what you did here? My connection to my sattalites have been HORRIBLE and constantly dropping.

I have Verizon FIOS and an ONT. My Orbi has always been 192.168.1.1 and all the devices 192.168.1.X .

Specifically, my use router as DHCP server is checked and the range is 192.168.1.2 to 192.168.1.254

It seems like you changed your settings to what I already have and mine does not work. Maybe I'm misunderstanding what you changed ? 

Thank you!

 

Message 266 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

The user only changed the IP address of the RBR from 192.168.1.1 to 192.168.1.100. I don't believe this will be impacting whats happening. However you might change the following as listed as well here:

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/213191...

"4. Advanced - Wireless Settings - unchecked “20/40 mhz coexistence”
- Enable WMM for 2.4 and 5ghz both checked
- CTS/RTS threshold to 2347 for both 2.4 and 5g
- Transmit power for 2.4g to 25% and 5g to 100%"


@ahswp wrote:

Sorry , I'm confused, can you walk me through what you did here? My connection to my sattalites have been HORRIBLE and constantly dropping.

I have Verizon FIOS and an ONT. My Orbi has always been 192.168.1.1 and all the devices 192.168.1.X .

Specifically, my use router as DHCP server is checked and the range is 192.168.1.2 to 192.168.1.254

It seems like you changed your settings to what I already have and mine does not work. Maybe I'm misunderstanding what you changed ? 

Thank you!

 


 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 267 of 538
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Thank you I will try this. 

I'm beyond unhappy with Netgear. Shouldn't take a month of people complaining to fix this. They should offer a way to downgrade in the meantime. 

I'm on the verge of returning these to Costco and going with another solution. 

Message 268 of 538
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Sorry please be specific ... so the range you use is 

192.168.1.100 to 192.168.1.252? (ie that is the range that the Orbi can assign)? 

Or you reduced the range to

192.168.1.2 to 192.168.1.100?

Or you made the router's address 1.192.168.1.1

 

Thank you

Message 269 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

From what I gather, "I changed my router’s IP address to 192.168.1.100" from what the user said.

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 270 of 538
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Thanks. I made all the changes including chaning my IP address to .100

If this doesn't get fixed soon, my next change will be returning this POS Netgear product to Costco and getting something more stable. Beyond furious that Netgear would push this and then not have a way to downgrade without being forced to auto update. If they know there is a problem, they should put out a temporary fix. Eveyrone is working from home and having your network crash 5x a day in the middle of zoom calls is NOT acceptable for a $400 router. I get that things go wrong. All companies have these issues. Not providing a temporary fix OR allowing for a rollback (or an auto rollback) - well, I guess the lawyers can figure that one out. 

Message 271 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

You can try this:

https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2131307/highligh...

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 272 of 538

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I’m seeing a bunch of Orbi routers pop up on Facebook market place now. I wonder why?

Also, I like how when I go to manage devices in the Orbi app, I’m forced to set up the stupid family service. My legal service is looking into this.
Message 273 of 538
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Do you have a screen capture of this "family service"? 

Something I've not seen with mine...

 

Did you try the downgrade method that one user found to work yet? 


@intergeek14 wrote:
I’m seeing a bunch of Orbi routers pop up on Facebook market place now. I wonder why?

Also, I like how when I go to manage devices in the Orbi app, I’m forced to set up the stupid family service. My legal service is looking into this.

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 274 of 538

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Forgot the name of it but it’s the service this update was pushed out to sell us on. Apparently now I’m forced to use it
Message 275 of 538
Top Contributors
Announcements

Orbi WiFi 6E