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New - RBK752/753 Firmware Version 4.6.3.7 Released

larryindublin
Luminary

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released


@Timothy88 wrote:

Loaded the Beta, fingers crossed that this addresses the isssue(s) I was having. Speed test speeds are back to being close, however the datetime is showing:"Latest test result (12:12 Sep 4, 2021)", don't know what thats all about.  Current datetime on the router is Thursday, 09 September 17:56:00.  That is in the browser the app looks to be correct.


Also running the beta. Hadn't been having MAJOR issues before, just the occasional drop of internet/magenta that was part of other peoples issues. Consider myself lucky but wanted to test beta nontheless. The speedtest date seems to show the previous test time. Run it twice over 5 minutes and the time/date shows the test date/time from 5 minutes ago.

 

Otherwise I have been rock solid stable now for 2 days.

Message 426 of 535
Timothy88
Luminary

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I've asked specicailly if it addresses that issue and haven't gotten a definitive response only thing mentioned is "other stability".

Message 427 of 535
Soloman
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks

Message 428 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Have you contacted NG support about the beta there offiering? 


@Soloman wrote:

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 429 of 535
Soloman
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I don't have extended warranty support (90 day support ended on Sep 1st)  - can I still open a ticket and request this?

Message 430 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Contact @Blanca_O or @DarrenM via PM...


@Soloman wrote:

I don't have extended warranty support (90 day support ended on Sep 1st)  - can I still open a ticket and request this?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 431 of 535
ahswp
Apprentice

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

 Since making the reccomended changes (eg moving 2.4 to 25% etc) that are outlined above my system has been fairly stable. Haven't had the disconnect issues, but several of my 2.4 devices don't connect - likely they're too far from the router. I just got the beta software. I'm afraid to try it "if it aint broke dont' fix it"... has anyone used the beta and seen the disconnect issues from the satalite fixed?


Thanks!

Message 432 of 535
Timothy88
Luminary

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Interesting, after loading the beta I think this is the first time I've ever seen and entry in UPnP.

Message 433 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Were you able to get the beta FW?


@Soloman wrote:

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 434 of 535
swamgy1
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I could really use that beta firmware as well. It's super frustrating that nobody will post it and NG won't give access. Ugh.

Message 435 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Whats wrong with your system? 

Have you contacted NG support? 


@swamgy1 wrote:

I could really use that beta firmware as well. It's super frustrating that nobody will post it and NG won't give access. Ugh.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 436 of 535
Soloman
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Yes I did thanks - the system is much more stable.  The only odd thing that I see is that 1 of my two satellite's is wired and that one has a good connection, the other one is on a wireless connection and the system summary says that there is a sync issue.  I have tried resynching it using the sync button on that Satellite and then on the main router, but that message does not clear - it does not seem to be affecting my system, so I am not sure if it is simply a nuisance status message.

 

Message 437 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Try powering OFF  the RBR and RBS for 1 minute, then back on? 


@Soloman wrote:

Yes I did thanks - the system is much more stable.  The only odd thing that I see is that 1 of my two satellite's is wired and that one has a good connection, the other one is on a wireless connection and the system summary says that there is a sync issue.  I have tried resynching it using the sync button on that Satellite and then on the main router, but that message does not clear - it does not seem to be affecting my system, so I am not sure if it is simply a nuisance status message.

 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 438 of 535
jaideepdoc
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Hi

2 days back did a reboot through the orbi app on iOS . The system has been stable since then with good connectivity between the main and satellite units . The speed also is better
Message 439 of 535
scottyinco
Tutor

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Wow, if you are past 90 days of purchase, good luck getting netgear support to listen to your issue. I opened case 45079455 with netgear and all the agent would tell me is that I'm out of the 90 day support warranty. Netgear support is the worst. I'm ordering a Linksys Velop from Costco and taking this junk back to Costco. Netgear lost a customer for life in me based on today's experience.

 

Is anybody from netgear here listening? This issue is beyond ridiculous for how long it has gone on, and the lack of the issue being acknowledged by Netgear is appalling!

 

I just reached out to @BlancaO. Hopefully she will be able to get me some assistance and the beta firmware.

Message 440 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Thanks for letting us know. You still using v7 FW as well? 


@jaideepdoc wrote:
Hi

2 days back did a reboot through the orbi app on iOS . The system has been stable since then with good connectivity between the main and satellite units . The speed also is better

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 441 of 535
Soloman
Guide

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Thanks - I tried the reboot through the IOS App first and that did not clear the wireless Satellite connectiveity issue.  I then followed the reccomendation of powering down the system and rebooting thorugh that method and all Sateliite's connected.  System appears to running stable - will watch it over the next several days to see if it remains that way.  Preliminary feedback is that Beta version 4.6.3.16 is working great!

Thanks

Message 442 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.


@Soloman wrote:

Thanks - I tried the reboot through the IOS App first and that did not clear the wireless Satellite connectiveity issue.  I then followed the reccomendation of powering down the system and rebooting thorugh that method and all Sateliite's connected.  System appears to running stable - will watch it over the next several days to see if it remains that way.  Preliminary feedback is that Beta version 4.6.3.16 is working great!

Thanks


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 443 of 535
jdk1120
Star

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Reporting back after a week with the beta firmware. The intermittent connectivity issue has been much better, but not absent. Every once in a while my satellite randomly goes blue/magenta. But since it's not every 5-10 like it used to be, I am able to have my work zoom calls in relative peace.

I hope Netgear provides a permanent solution soon...
Message 444 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Has a factory reset and setup from scratch been performed since last FW update? 
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.


@jdk1120 wrote:
Reporting back after a week with the beta firmware. The intermittent connectivity issue has been much better, but not absent. Every once in a while my satellite randomly goes blue/magenta. But since it's not every 5-10 like it used to be, I am able to have my work zoom calls in relative peace.

I hope Netgear provides a permanent solution soon...

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 445 of 535

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I would not get too excited about the Beta. I have been running it for a few days now, and the satellite stability issue is no better for me - if anything it seems worse.

Message 446 of 535
scottyinco
Tutor

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Bummer. Guess back to Costco mine go. Wonder how many returns Costco is getting of these?


@MaleHumanUK wrote:

I would not get too excited about the Beta. I have been running it for a few days now, and the satellite stability issue is no better for me - if anything it seems worse.


 

Message 447 of 535

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Did you do a full reset? I did a full reset and the beta has been great. Think the speeds for each device has been better than when I first purchased this set up. I have 2 satellites and they hand off devices much better now.
Message 448 of 535
FURRYe38
Guru

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

Yes, ensure you have done a full factory reset on the RBR and RBS. After setting up the RBR and RBS again. Power OFF the RBR and RBS and ISP modem/ONT for 5 minutes then back ON with the ISP modem/ONT first then RBR then RBS. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.


@MaleHumanUK wrote:

I would not get too excited about the Beta. I have been running it for a few days now, and the satellite stability issue is no better for me - if anything it seems worse.


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode and RBK752(v.2) AP mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 449 of 535
Renegade5150
Tutor

Re: New - RBK752/753 Firmware Version 4.6.3.7 Released

I’m out of the 90 day support but emailed the mods as suggested…haven’t heard back yet. What the quickest way to get the beta firmware??? This is getting beyond frustrating…
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 450 of 535
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