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Re: ORBI 350 BAD Internet from LAN Ports

abelloni
Aspirant

ORBI 350 BAD Internet from LAN Ports

Hello

 

I purchased a RBR350 plus Satellite RBS350

 

I followed the instruction for substituting the Vodafone Router (FTTH with Fiber to ethernet converter) and configuring the RBR350 according to the guide, success, I removed the VODAFONE Router.

 

With the Orbi Android app, I tested the speed on the Orbi RBR350 being 900 Mbps D/L and 200 Mbps U/L

 

I have very good Wifi from the Orbi, good coverage and speed of 300 Mbps in d/l and 200 Mbps in upload

 

PROBLEM: I have very bad / no internet from the 3 Ethernet ports of the RBR350, Chrome has big trouble loading pages, a page of a main newspaper takes one minute to load. Sometimes it goes faster, then it goes to zero.

 

What I have tried:  

- updated Router and Satellite sw to latest version V4.4.0.10_2.10.63

- Tried with 2 different PCs (Same Result) (Laptop workd great through wifi, no page load with ethernet)

- Tried on the 3 different ports (Same Result)

- Tried with different cables (Same Result)

 

There is no other Router on the network.

 

Is there anything else to try or I should send it back to Amazon?

 

Thanks very much

 

Kind regards


Alessio

Message 1 of 4

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FURRYe38
Guru

Re: ORBI 350 BAD Internet from LAN Ports

Has a factory reset and setup from scratch been performed since last FW update?

Have you powered OFF The RBR by pulling the power adapters from the wall socket for 1 minute then plug back in? 

 

If you have or any of this doesn't help to fix, I would return it to place of purchace. I recommend letting the seller know that the unit needs to be returned to NG as the HW is bad. 

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Message 2 of 4

All Replies
FURRYe38
Guru

Re: ORBI 350 BAD Internet from LAN Ports

Has a factory reset and setup from scratch been performed since last FW update?

Have you powered OFF The RBR by pulling the power adapters from the wall socket for 1 minute then plug back in? 

 

If you have or any of this doesn't help to fix, I would return it to place of purchace. I recommend letting the seller know that the unit needs to be returned to NG as the HW is bad. 

Message 2 of 4
abelloni
Aspirant

Re: ORBI 350 BAD Internet from LAN Ports

Hello 

 

I did reset and power off as suggested, nothing changed. 

 

Replaced the Orbi with the original Vodafone modem, everything works fine again

 

Definitively bad Orbi unit, will return to Amazon

 

Thanks 

 

Kind regards


Alessio

Message 3 of 4
FURRYe38
Guru

Re: ORBI 350 BAD Internet from LAN Ports

👍

Message 4 of 4
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